Courtney Davis
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations.
Overview
5
5
years of professional experience
Work History
Team Lead
FastMed Urgent Care
11.2022 - Current
- Provides service to clients insurance policy, updating, knowledgeable with co-insurance and co-pay
- Establishes productive working relationships with clients
- Develops base for long-term sources of clients
- Compiles lists of prospects
- Updating personal information, including any information needed from appointments
- Authorized to work in the US for any employer, Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions
- Guiding patient in registration processes, including verification of insurance
- Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
- Assisting with patient feedback collection
- Accurately recording charges and payments to support patient billing, and preparing the daily deposit and reconciliation log.
- Assisted patients in filling out check-in and payment paperwork.
- Used EPIC to schedule appointments.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled and reviewed medical charts.
- Generated monthly statements to check outstanding balances.
- Took copayments and compiled daily financial records.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Tracked receipts, employee hours and inventory movements.
Human Resources Assistant Manager
Kickback Jack's Restaurant
04.2018 - 12.2022
- Building a relationship with the guest and to up-sale products
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Organized and led staff orientation programs and training to promote collaboration.
- Implemented performance review and motivational strategies to elevate HR team results.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Recruited top talent to maximize profitability.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
Remote Claims Processor
Kelly Services
08.2020 - 11.2022
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Analyzed information gathered by investigations to report findings and recommendations.
- Investigated properties to determine extent of damage and estimate repair costs.
- Reported policy changes and company conditions affecting customer satisfaction.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Checked documentation for accuracy and validity on updated systems.
Customer Service Representative
Continuum Global Solutions
11.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Bachelor's - Business, Science
University of Phoenix-Online
05.2017
Certified In Human Resource - Human Resources Development
Fayetteville Technical Community College
Fayetteville, NC06.2015
Associate's degree - Business Administration
University of Phoenix-Online
05.2014
High School Diploma -
Westover High School
06.2011
Skills
- Office Administration
- Insurance Information Collection
- Medical Services Administration
- Appointment Scheduling
- Customer Experience
- Outbound Calling
- Document Filing
- Identity Verification
- Escalation Procedures
- Customer Loan Processing
- Specials Promotion
- Check Payment Processing
- Troubleshoot Service Issues
- Team Member Motivation
- Technique Optimization
- Balance Accounts
Timeline
Team Lead
FastMed Urgent Care
11.2022 - Current
Remote Claims Processor
Kelly Services
08.2020 - 11.2022
Customer Service Representative
Continuum Global Solutions
11.2019 - 08.2020
Human Resources Assistant Manager
Kickback Jack's Restaurant
04.2018 - 12.2022
Bachelor's - Business, Science
University of Phoenix-Online
Certified In Human Resource - Human Resources Development
Fayetteville Technical Community College
Associate's degree - Business Administration
University of Phoenix-Online
High School Diploma -
Westover High School
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