Courtney Davis
Houston,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Administrator
Central Southern Construction
Houston, MS
08.2023 - Current
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Ordered office furniture when necessary following approval from management team.
Release of Information Specialist
Care Consultants Better Solutions
Saint Petersburg , FL (Remote)
02.2020 - 05.2023
- Compiled and organized medical documents for release of information requests.
- Reviewed patient records to determine releasable information according to HIPAA regulations.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Searched electronic health record system for requested documents.
- Verified accuracy of released information prior to dissemination.
- Prepared correspondence notifying requestors when additional documentation is needed prior to releasing requested documents.
- Identified protected health information to safeguard and protect patient privacy.
- Reviewed requester information to obtain patient data from electronic, off-site or physical records in compliance with HIPAA guidelines.
- Performed quality checks to drive accuracy of release, confidentiality and invoicing.
- Scanned charts after patient discharge to make charts available to requesters.
- Pulled patient records and transferred information to appropriate parties.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed patient admission and discharge documents.
- Safeguarded medical records to maintain patient confidentiality.
- Released information to persons or agencies according to regulations.
Patient Access Supervisor
Trace Regional Hospital
Houston, MS
05.2011 - 04.2022
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Ensured all policies and procedures related to patient access were followed.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Monitored employee performance and provided feedback on areas of improvement.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Assisted with resolving any issues that arose during the registration process.
- Managed workflow within the department to ensure timely completion of tasks.
- Created reports for management regarding daily operations of the department.
- Maintained a safe environment by enforcing safety regulations at all times.
- Provided guidance to team members when needed to help them complete their duties efficiently.
- Evaluated current systems used in patient access and recommended changes as necessary.
- Served as a liaison between patients and families and hospital personnel regarding financial obligations.
- Addressed customer complaints promptly and professionally.
- Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Explained various admission forms and policies, acquiring signatures for consent.
- Checked stock to determine inventory level and placed orders for needed supplies.
- Communicated financial obligations to patients and collected fees at time of service.
- Verified demographics and insurance information to register patients in computer system.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Explained policies, procedures and services to patients.
Education
High School Diploma -
Houston High School
Houston, MS 05-2000
Some College (No Degree) -
Itawamba Community College
Fulton, MSSkills
- Project Management
- Document Scanning
- Expense Reporting
- Operations Management
- Word Processing
- Staff Management
- Office Supply Management
- Travel Coordination
- Business Administration
- Workforce Management
- Customer Engagement
- Telephone Reception
- Office Administration
- Time Management
- Verbal Communication
- Scheduling Appointments
- Performance Improvement
- Schedule and Calendar Management
Certification
MS Notary Public
MS Notary Signing Agent - Commission Expires 02/2028
Timeline
Office Administrator
Central Southern Construction
08.2023 - Current
Release of Information Specialist
Care Consultants Better Solutions
02.2020 - 05.2023
Patient Access Supervisor
Trace Regional Hospital
05.2011 - 04.2022
High School Diploma -
Houston High School
Some College (No Degree) -
Itawamba Community College
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