Courtney Davis
Fort Worth,TX
Summary
Performance driven professional with experience in healthcare management and administration. I’ve led collaborative teams, implemented strategies, and provided guidance to achieve collective success. I’m goal-oriented and excel at assisting companies to execute operational standards, team organization, and employment engagement strategies. I have a strong internal drive to excel and achieve significant results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Reunion Rehabilitation Hospital
Arlington
04.2023 - Current
- Lead daily census and hospital metrics in team meetings.
- Build and maintain relationships with insurance payers.
- Develop and implement strategies to improve the admissions process
- Run projection reports
- Complete patient admission audits
- Complete billing and authorization submissions
- Provide training for all new hires.
Patient Access Manager
Wise Wound Care
Argyle, TX
04.2022 - 04.2023
- Trained and mentored new employees in the registration department, answered questions, and provided insight into patient services.
- Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
- Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Researched and implemented new Medicare plans, which helped reduce denials by 60%.
- Educated all registration staff personnel regarding updates and changes to job positions.
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
Fort Worth, TX
12.2019 - 04.2022
- Assists patients with check-in/check-out, scheduling, and insurance verification
- Arrange follow-up visits and referral appointments
- Collecting and verifying insurance information
- Posts payments and enters charges into the computer utilizing appropriate codes
- Generates daily payment reports and verifies cash drawer against the report
- Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Limited Medical Radiologic Technologist (LMRT)
Sinai Urgent Care
Hurst, TX
11.2018 - 12.2019
- Perform timely and quality radiology procedures for subsequent evaluation and treatment by the attending physician
- Perform quality control checks/audits on radiologic equipment
- Perform drug screens, urinalysis, and other in-house lab tests, including processing specimens for reference laboratories
- Maintain records and logs on activities, including in-house lab work, drug screens, and x-rays sent to other labs.
- Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UTBachelor of Science - Healthcare Management
The College of Health Care Professions
Skills
- Interpersonal Communication
- Performance Management & Evaluations
- Managing conflict
- Project Management
- Budgeting
- Staff Scheduling
- Continuous Quality Improvement
- Marketing
- Data Analysis
- Implementation Strategies
- Team Building
- Client Relations
Committees
Patient Experience Committee – Reunion Arlington, Ensure completion of action plans through monitoring and accountability measures
Certification
Accounting Fundamentals
Timeline
Admissions Coordinator
Reunion Rehabilitation Hospital
04.2023 - Current
Patient Access Manager
Wise Wound Care
04.2022 - 04.2023
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
12.2019 - 04.2022
Limited Medical Radiologic Technologist (LMRT)
Sinai Urgent Care
11.2018 - 12.2019
MBA - Healthcare Management
Western Governors University
Bachelor of Science - Healthcare Management
The College of Health Care Professions