Courtney Davis
Jost Agriculture
Greenville,SC
8
years of professional experience
Customer support professional resolving product, order, and account questions through phone-based service and account tracking. Coordinates Salesforce CRM notes, order management, and issue resolution to keep customer communication clear and timely. Fits the service consistency and problem-solving demands of Customer Support Specialist roles.
Work History
Customer Service Representative
3 Months- Process customer orders and updates in CRM systems with careful attention to detail and follow-through.
- Respond to customer inquiries by phone and email with professional, solution-focused communication.
- Support order fulfillment by coordinating details between customers and
- Manage return and credit requests while verifying documentation and supporting customer needs.
- Document issue details thoroughly to support escalation decisions and timely case resolution.
- Maintain accurate data entry across customer records, orders, and service notes.
- Log customer interactions in the CRM to keep records organized and accessible for follow-up.
Customer Service Representative
11 Months- Processed 5 customer orders weekly with accurate entry and timely system updates.
- Processed credits and RMAs, maintained Salesforce customer records, and tracked interaction history.
- Delivered professional customer support by communicating clearly, coordinating resolutions, and supporting satisfaction.
- Applied attention to detail and time management to keep orders, credits, and customer follow-ups moving smoothly.
Order Entry Clerk
1 Year 2 Months- Maintained order records and updated database status changes to keep information current and organized.
- Applied Customer service excellence and Order entry & management to support accurate, responsive order handling.
- Used Salesforce CRM and SAP proficiency to track order details, support updates, and maintain data accuracy.
Hairstylist
4 Years 9 Months- Delivered personalized hair care services tailored to each client's needs, style goals, and comfort.
- Built repeat business through consistent communication, attentive service, and strong client relationships.
- Supported daily salon operations by coordinating schedules, managing customer interactions, and keeping workflows organized.
Education
High School Diploma
Skills
Customer service excellence
Call handling & issue resolution
Escalation management
Customer account management
Order entry & management
RMA processing & credits
Credit memo processing
Order fulfillment coordination
Salesforce CRM
SAP proficiency
Data entry & accuracy
CRM data management
Time management
Cross-functional communication
Timeline
Customer Service Representative
Jost Agriculture
07.2026 - CurrentRead More
Customer Service Representative
Progress Lighting
06.2025 - 05.2026Read More
Order Entry Clerk
Prevost LLC
03.2024 - 05.2025Read More
Hairstylist
Magnificent Cuts
03.2019 - 12.2023Read More
Southside High School
High School Diploma
Read More