Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Courtney DeLisle

Hillsboro,IL

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

2
2
years of professional experience

Work History

Retail Store Manager

Prime Communications AT&T
04.2023 - Current
  • Increased sales by providing exceptional customer service and product knowledge.
  • Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly.
  • Collaborated with team members to achieve store sales targets consistently.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.

Retail Store Manager

Prime Communications AT&T
08.2022 - 03.2023
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.

Assistant Store Manager

Prime Communications AT&T
06.2022 - 07.2022
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Retail Sales Associate

Prime Communications AT&T
11.2021 - 05.2022
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.

Education

No Degree - Pharmacy

Kaskaskia College
Centralia, IL
06.2017

High School Diploma -

Vandalia Community High School
Vandalia, IL
05.1997

Skills

  • Coaching and Mentoring
  • Performance monitoring
  • Sales Growth
  • Retail Operations
  • Hiring and Training
  • Problem-Solving
  • Sales Leadership
  • Upselling and Cross Selling
  • Strong multi-tasking

Accomplishments

    MVP Q4 2022

    MVP Q1 2023

    MVP Q2 2023

    PINNACLE WINNER 2023

Timeline

Retail Store Manager

Prime Communications AT&T
04.2023 - Current

Retail Store Manager

Prime Communications AT&T
08.2022 - 03.2023

Assistant Store Manager

Prime Communications AT&T
06.2022 - 07.2022

Retail Sales Associate

Prime Communications AT&T
11.2021 - 05.2022

No Degree - Pharmacy

Kaskaskia College

High School Diploma -

Vandalia Community High School

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Courtney DeLisle