Courtney Delk
Lead Veterinary Receptionist
Tallahassee,FL
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations while still maintaining healthy client relations.
Overview
9
9
years of professional experience
Work History
Lead Veterinary Receptionist
The Animal Hospital And Pet Resort At Southwood
Tallahassee , Florida
2019.03 - Current
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Supported office staff and operational requirements with administrative tasks.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Completed and filed financial documentation for accounting purposes.
Veterinary Receptionist
Navarre Animal Hospital
Navarre , Florida
2021.10 - 2022.02
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
Reception Supervisor
Fur And Feathers Pet Resort
Winter Garden , Florida
2018.04 - 2019.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Sales Associate
Purse Strings
Plainfield , Indiana
2016.02 - 2018.03
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Operations Manager
Justice
Plainfield , Indiana
2015.06 - 2016.02
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed shift reports to understand current numbers and trends.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Sales Associate
DSW Shoes
Plainfield , Indiana
2014.09 - 2015.06
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Completed orders and organized product deliveries to meet customer timetables.
- Educated associates on market trends and stayed up-to-date on forecasts.
Sales Associate
Party City
Avon , Indiana
2014.03 - 2014.09
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Completed orders and organized product deliveries to meet customer timetables.
- Loaded and unloaded merchandise using ladder and pallet jack.
Education
General Studies
Ivy Tech Community College
Indianapolis, IndianaZoology
Ball State University
Muncie, IN05.2019
Skills
- Customer Service
- Staff Recruiting/Training
- Time Management
- Veterinary Terminology
- Effective Multitasking
- Critical Thinking
- Office Management
- Attention to Detail
- Insurance Claims
- Teamwork and Collaboration
Timeline
Veterinary Receptionist
Navarre Animal Hospital
2021.10 - 2022.02
Lead Veterinary Receptionist
The Animal Hospital And Pet Resort At Southwood
2019.03 - Current
Reception Supervisor
Fur And Feathers Pet Resort
2018.04 - 2019.03
Sales Associate
Purse Strings
2016.02 - 2018.03
Operations Manager
Justice
2015.06 - 2016.02
Sales Associate
DSW Shoes
2014.09 - 2015.06
Sales Associate
Party City
2014.03 - 2014.09
General Studies
Ivy Tech Community College
Zoology
Ball State University
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