Courtney Dempsey
Houston,TX
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Accounts Payable Assistant
Houston Digital Instruments
04.2023 - Current
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Client Service Representative
VCA Prestonwood Animal Hospital
03.2019 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
Kennel Technician
Prestonwood Pet Resort
05.2014 - 03.2019
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Education
Associate of Science - Biology
University of Houston - Downtown
Houston, TX12.2020
Associate of Science - Biology
Lone Star College System
Cypress, TX08.2017
High School Diploma -
Jersey Village High School
7600 Solomon St, Jersey Village TX 7704005.2015
Skills
- Customer Support
- Payment Processing
- Call center experience
- Customer Focus
- Client Relations
- Order Processing
- Client Support
- File/records maintenance
- Customer Service
- Accounts Payable
Timeline
Accounts Payable Assistant
Houston Digital Instruments
04.2023 - Current
Client Service Representative
VCA Prestonwood Animal Hospital
03.2019 - Current
Kennel Technician
Prestonwood Pet Resort
05.2014 - 03.2019
Associate of Science - Biology
University of Houston - Downtown
Associate of Science - Biology
Lone Star College System
High School Diploma -
Jersey Village High School
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