Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Courtney Desmond

Punta Gorda,Florida

Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

24
24
years of professional experience

Work History

Member Advocate

Suncoast Credit Union
09.2021 - Current
  • Open & close credit union branch while following all procedures and compliance according to company policy.
  • Chat with inner office department staff if accounts need escalating.
  • Stay current on all compliance and continued education training.
  • Service members with loans, teller transactions, investments, fraud & account revisions.
  • Remain calm under pressure to successfully deal with difficult situations.

Food Service Assistant

Charlotte County Public Schools
10.2016 - 09.2021
  • Adhered to safe work practices & all sanitation guidelines.
  • Prepared & served food in accordance to the USDA standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Daycare Owner/Operator

Growing Tree Daycare
03.2002 - 08.2006
  • Maintained accurate accounting of tuition and operating reports.
  • Implemented early childhood procedures, and systems to promote a safe and healthy environment in compliance with state standards.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Stayed current on guidelines to maintain compliant program operations.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.

Floral Designer Assistant

Kmd Florist & Gift House
05.2000 - 02.2002


  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained professionalism during busy, high-stress situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.

Education

Nail Technology License - Nail Technology

Capilo Institute
Augusta, ME
2009

High School Diploma -

Cony High School
Augusta, ME
1994

Skills

  • Financial Procedures Adherence
  • Information Collection
  • Relationship Building
  • Problem-Solving
  • Multitasking and Organization
  • Customer Service

Additional Information

From 2006-2016 I stepped away from the workforce to stay at home with my triplets. I kept up with lots of my skills during this period and was able to jump right back in when I returned.

Timeline

Member Advocate

Suncoast Credit Union
09.2021 - Current

Food Service Assistant

Charlotte County Public Schools
10.2016 - 09.2021

Daycare Owner/Operator

Growing Tree Daycare
03.2002 - 08.2006

Floral Designer Assistant

Kmd Florist & Gift House
05.2000 - 02.2002

Nail Technology License - Nail Technology

Capilo Institute

High School Diploma -

Cony High School

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Courtney Desmond