Courtney Desmond
Summary
Knowledgeable and dedicated customer service professional with experience in the financial & business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
23
23
years of professional experience
Work History
Member Advocate
Suncoast Credit Union
Charlotte County, Florida
09.2021 - 07.2025
- Open & close branch while following all procedures and compliance according to company policy.
- Communicate effectively with inner office staff if accounts need additional escalating.
- Stay current on all compliance and continued education training.
- Serve members with loans, teller transactions, investments, fraud & account revisions.
- Counted currency in cash drawers, vault, and shipments multiple times daily to maintain accuracy.
- Built relationships with members to encourage repeat business.
- Computer software understanding with ease in navigating multiple systems simultaneously.
Food Service Assistant
Charlotte County Public Schools
Charlotte County, FL
10.2016 - 09.2021
- Adhered to safe work practices & all sanitation guidelines.
- Prepared & served food in accordance to the USDA standards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Knowledge of food ordering system.
Daycare Owner/Operator
Growing Tree Daycare
Maine
03.2002 - 08.2006
- Maintained accurate accounting of tuition and operating reports.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Stayed current on guidelines to maintain compliant program operations.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
Education
Florida State Cosmetology License - Nail Technology
Capilo Institute
Augusta, ME01-2009
High School Diploma -
Cony High School
Augusta, ME01-1994
Skills
- Effective time management
- Strong attention to detail
- Steadfast and trustworthy
- Analytical reasoning
Timeline
Member Advocate
Suncoast Credit Union
09.2021 - 07.2025
Food Service Assistant
Charlotte County Public Schools
10.2016 - 09.2021
Daycare Owner/Operator
Growing Tree Daycare
03.2002 - 08.2006
High School Diploma -
Cony High School
Florida State Cosmetology License - Nail Technology
Capilo Institute