Summary
Overview
Work History
Education
Skills
Timeline
Server

Courtney D. Hogan

Vernal,Utah

Summary

To enhance my professional skills in a dynamic and stable workplace.

Overview

10
10
years of professional experience

Work History

Server

Abby's Cafe'
04.2024 - 06.2025
  • Delivered exceptional customer service in high-volume dining environment.
  • Managed order accuracy and timely delivery of food and beverages.
  • Trained new staff on menu knowledge and efficient service techniques.
  • Collaborated with kitchen team to ensure seamless meal preparation and presentation.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Resolved customer complaints effectively, ensuring satisfaction and repeat business.
  • Executed cash handling procedures accurately during peak hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Personal Assistant

Nature Co.
02.2021 - 03.2024
  • Managed scheduling and calendar appointments for executives to optimize time management.
  • Processed expense reports and maintained budget tracking for departmental expenditures efficiently.
  • Assisted in preparing reports and presentations, enhancing communication clarity for team meetings.
  • Organized office supplies inventory, streamlining procurement processes to improve resource availability.
  • Implemented organizational systems for files and documents, improving accessibility and retrieval efficiency.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Accomplished project deadlines by assisting with task completion whenever required.

Cashier/Sales Associate

Lowe’s
02.2017 - 05.2017
  • Handle cash, credit, or check transactions with customers
  • Scan goods and collect payments
  • Ensure pricing is correct
  • Issue change, receipts, or refunds.
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
  • Make sales referrals, cross-sell products, and introduce new ones
  • Resolve customer complaints, guide them, and provide relevant information
  • Maintain clean and tidy checkout areas
  • Keep reports of transactions
  • Process returns and check to see if items are damaged
  • Answer customers' questions and get a manager if answer doesn't solve the issue
  • Provide excellent customer service to ensure satisfaction
  • Basic Math
  • Interpersonal Communication/Written and Verbal Communication
  • Product Knowledge
  • Telephone Etiquette
  • Strong Customer Service Skills
  • Dispute resolution
  • Basic (PC) Computer Knowledge
  • Sales/Point of Sale Systems (POS)
  • Loss Prevention Techniques
  • Mixed paint in paint department
  • Heavy lifting
  • Running small equipment

Server

IHOP
01.2016 - 02.2017
  • Serves patrons with food and beverages in a positive and friendly manner.
  • Provides information to help food and beverage selections.
  • Presents ordered choices in a prompt and efficient manner.
  • Maintains dining ambiance with an enthusiastic attitude.
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
  • Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
  • Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
  • Keeps kitchen staff informed by noting timing of meal progression.
  • Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
  • Responds to additional patron requirements by inquiring of needs and observing dining process.
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
  • Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
  • Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

Barista

The Coffee Shop
01.2015 - 05.2015
  • Create all office meeting minutes, memorandums, letters, and other correspondences as needed.
  • Prepare and serve beverages like coffee, blended coffees, espresso drinks, and teas whether hot or cold
  • Ensure work area is clean and sanitized, including sanitizing utensils, or equipment
  • Clean seating areas
  • Describe items on the menu to customers
  • Suggest products that might appeal to customers
  • Order, receive, and/or stock supplies for coffee making
  • Receive customer payments, and process and offer change if required
  • Replace coffee that doesn’t meet customer’s satisfaction
  • Perform general and preventive maintenance on machines used for coffee making regularly
  • Serve foods, such as muffins, biscotti, or bagels
  • Perform other customer service and cleaning duties as required
  • Demonstrate to customer, how to make use of retail equipment, such as espresso machines
  • Answer any inquiries from customers as regards beverage menu and how it is prepared
  • Educate customers on current promotions and new products
  • Respond to customer complaints
  • Dismantle machinery and clean appropriately as the need arises
  • Monitor inventory
  • Stock inventory according to requirements by employer
  • Perform opening and closing duties for every shift

Education

High School Diploma -

Uintah High School
Vernal, Utah
05-2014

Skills

  • Dependability
  • Efficiency
  • Flexibility
  • Time Management
  • Friendliness
  • Multitasking
  • Attention to Detail

Timeline

Server

Abby's Cafe'
04.2024 - 06.2025

Personal Assistant

Nature Co.
02.2021 - 03.2024

Cashier/Sales Associate

Lowe’s
02.2017 - 05.2017

Server

IHOP
01.2016 - 02.2017

Barista

The Coffee Shop
01.2015 - 05.2015

High School Diploma -

Uintah High School

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Courtney D. Hogan