Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Diez

Pearl River,LA

Summary

Hi my name is Courtney Diez, I am a 34 year old mother to all boys! I enjoy spending my free time with my kids and husband. I have a wide variety of experience. I enjoy helping others as much as I can. I hope you take the time to look over my resume and get to know me a little more! Have a great day!

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Ridge Accounting
Slidell, LA
01.2023 - 03.2024
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Processed invoices for payment using accounting software applications.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Greeted visitors and provided general information about the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered questions from customers regarding products and services offered by the company.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Administrative Assistant

Backyard Products
Slidell, LA
11.2020 - 01.2022
  • Processed invoices for payment using accounting software applications.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Managed database systems containing customer contact information.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Facilitated communication between different departments within the organization.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered questions from customers regarding products and services offered by the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Scheduled appointments between clients and customers and internal staff members.
  • Compiled data from various sources into organized reports for review by management team.

Spa Director

Sol-Spa
New Orleans, LA
01.2020 - 01.2022
  • Implemented innovative ideas for improving overall guest experience at the spa.
  • Organized training programs for employees on new treatments or products offered by the spa.
  • Scheduled services for clients in accordance with their individual needs.
  • Oversaw daily operations of the spa including staffing, scheduling, sales, inventory control, maintenance, and safety protocols.
  • Developed and implemented spa policies, procedures, and operational standards.
  • Monitored customer feedback to identify areas of improvement in service offerings.
  • Developed marketing strategies to attract new customers while retaining existing clientele base.
  • Performed monthly inspections of equipment used in treatments to ensure safe operation.
  • Maintained a professional attitude towards clients and colleagues at all times.
  • Assisted guests with any inquiries they may have about services offered by the spa.
  • Created and managed annual budgets for each department within the spa.
  • Supervised all staff members to ensure compliance with quality assurance standards.
  • Developed and implemented spa services policies, procedures and standards.
  • Developed relationships with local businesses for cross-promotional opportunities.
  • Resolved customer complaints in a timely manner.
  • Implemented effective inventory management systems for tracking stock levels and ordering supplies when necessary.
  • Educated new employees on proper facility procedures and policies, following spa policies.
  • Led profitable spa operations through budgeting, aesthetics, employee training, and renewing dormant client memberships.
  • Maintained meticulous records to document client information.
  • Oversaw spa renovation, coordinated with vendors and managed transactions.

Medical Assistant

DNL Spine Specialist
Lacombe, LA
01.2019 - 08.2021
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected samples from patients for laboratory testing purposes.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.

Property Manager

Courtco Properties
Pearl River, LA
10.2010 - 05.2019
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Managed all maintenance requests from tenants in a timely manner.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.

Nursing Manager

Total Foot Care Clinic
Hattiesburg, MS
01.2009 - 04.2017
  • Resolved conflicts between patients, families and staff members in a timely manner.
  • Initiated cost containment strategies while maintaining high standards of care.
  • Created monthly reports summarizing unit activity including staffing patterns, patient outcomes, safety data.
  • Ensured that all regulatory requirements were met or exceeded by the nursing staff.
  • Provided guidance and mentorship to new nurses entering the organization.
  • Provided leadership support for the recruitment, selection, orientation, evaluation and discipline of nursing staff.
  • Evaluated nurse competency levels through observation and feedback sessions.
  • Promoted a positive work environment through effective communication with staff members.
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development.
  • Performed personnel interviewing, hiring, disciplinary actions and dismissals.
  • Documented patient information such as age, weight, and allergies into the electronic medical record system.
  • Ensured proper sterilization of instruments between uses.
  • Prepared exam rooms by stocking supplies, cleaning surfaces and positioning equipment properly for efficient workflow.
  • Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
  • Provided assistance with other technical duties in the radiology department as needed.
  • Maintained accurate records of all images taken.

Lead Preschool Teacher

First Steps Learning Center
Pearl River, LA
12.2006 - 02.2010
  • Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
  • Observed and documented students' growth and development throughout the year.
  • Participated in team meetings with administrators to review curriculum objectives or discuss school policies.
  • Encouraged positive behavior through positive reinforcement techniques such as praise and rewards.
  • Communicated regularly with parents regarding student progress, behavioral issues or any other concerns they may have had about their child's well-being.
  • Provided guidance counseling services when necessary in order to help students resolve conflicts or personal issues.
  • Attended professional development workshops to stay current on best practices in early childhood education.
  • Developed partnerships with community organizations to provide additional resources for families in need.
  • Facilitated parent-teacher conferences when needed in order to discuss student progress or areas needing improvement.
  • Monitored classroom supplies inventory levels and ordered new items as needed.
  • Ensured compliance with all state regulations related to preschool education standards.
  • Maintained accurate records of attendance, grades, assessments and other important information pertaining to each student.

Education

High School Diploma -

Pearl River High School
Pearl River, LA
05-2008

Skills

  • Office Administration
  • Data Entry
  • Scheduling
  • Bookkeeping
  • Invoice Processing
  • Appointment Scheduling
  • Clerical Support
  • Check processing
  • Spreadsheet Management
  • Records administration
  • Patient care advocacy
  • Insurance eligibility verifications
  • Relationship Building
  • Recruitment
  • Performance Evaluation
  • Team Development
  • Staff Development
  • Team Training
  • Group leadership
  • Training exercises
  • Head Start programs
  • Child Development
  • Student Records Management
  • Lesson Planning
  • Activity Planning
  • Patient Education
  • Care plan implementation
  • Wound Management
  • Direct Patient Care
  • Patient Care and Education
  • Community health
  • Patient Care
  • Charting Medication Administration
  • Patient Assessment
  • Treatment Planning

Timeline

Administrative Assistant

Ridge Accounting
01.2023 - 03.2024

Administrative Assistant

Backyard Products
11.2020 - 01.2022

Spa Director

Sol-Spa
01.2020 - 01.2022

Medical Assistant

DNL Spine Specialist
01.2019 - 08.2021

Property Manager

Courtco Properties
10.2010 - 05.2019

Nursing Manager

Total Foot Care Clinic
01.2009 - 04.2017

Lead Preschool Teacher

First Steps Learning Center
12.2006 - 02.2010

High School Diploma -

Pearl River High School

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