Courtney Dison
Marietta,GA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
Work History
Staffing Supervisor
The Reserve Network
09.2022 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with writing job postings and job descriptions for boards.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with hiring managers to understand job requirements and expectations.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Medical Scheduler
G.A. Urology
01.2019 - 09.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered phone calls and messages for 40plus-physician urology medical facility, scheduling appointments, and handling patient inquiries.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Front Desk Receptionist
Peachtree Immediate Care
03.2016 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
Associate of Science - Medical Assisting
Gwinnett College - Sandy Springs
Atlanta, GA05.2018
High School Diploma -
Alexander High School
Douglasville, GA05.2010
Skills
- Recruitment and Staffing
- Talent Acquisition
- Strategic Sourcing
- Customer Service Excellence
- Verbal and Written Communication
- attention to detail
- Software Applications
- Collecting Intake Information
- Critical Thinking
- Data Entry
- Telephone Skills
- Time Management
- Microsoft Office
- Microsoft Excel
Timeline
Staffing Supervisor
The Reserve Network
09.2022 - Current
Medical Scheduler
G.A. Urology
01.2019 - 09.2022
Front Desk Receptionist
Peachtree Immediate Care
03.2016 - 01.2019
Associate of Science - Medical Assisting
Gwinnett College - Sandy Springs
High School Diploma -
Alexander High School