Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Dix

Bettendorf,IA

Summary

Motivated professional with diverse experience in customer service, operations management, and financial reporting. Skilled in optimizing workflows, resolving client issues, and ensuring data accuracy. Proven ability to lead and train teams, improve processes, and drive efficiency in fast-paced environments. Focused on delivering exceptional service and supporting business growth.

Overview

13
13
years of professional experience

Work History

Shipping Operations

UPS
11.2024 - Current

Efficiently organized packages from conveyor belts, ensured inventory accuracy, and maintained quality control standards. Collaborated with team members to optimize workflow and uphold shipping deadlines.

Investment Operations Assistant

North West Bank & Trust Company
11.2023 - 09.2024
  • Processed trades, money movements, and deposits for investment advisors.
  • Calculated RMDs and distributions, ensuring account accuracy.
  • Monitored annuity accounts and ensured proper reporting.
  • Delivered excellent support to internal teams and clients.

Client Service Specialist

Ameriprise Financial
05.2022 - 10.2023
  • Managed client accounts, processed transactions, and ensured data accuracy.
  • Prepared and organized documents for financial planning meetings.
  • Provided high-level client service, addressing inquiries and resolving issues.
  • Collaborated with advisors to support client financial goals.

Store Manager

Edible Arrangements
05.2012 - 05.2022
  • Oversaw daily store operations, including inventory management, staff supervision, and scheduling.
  • Ensured excellent customer service and resolved escalated issues promptly.
  • Trained and developed team members to meet performance and sales goals.
  • Managed financial tasks such as sales tracking and cash handling.

Education

High School Diploma -

North Scott High School
Davenport, IA

Scott Community College
Davenport, IA

Skills

  • Customer Service Excellence
  • Operations Management
  • Financial Reporting & Analysis
  • Team Leadership & Training
  • Problem Solving & Process Improvement

Timeline

Shipping Operations

UPS
11.2024 - Current

Investment Operations Assistant

North West Bank & Trust Company
11.2023 - 09.2024

Client Service Specialist

Ameriprise Financial
05.2022 - 10.2023

Store Manager

Edible Arrangements
05.2012 - 05.2022

High School Diploma -

North Scott High School

Scott Community College
Courtney Dix