Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Dixon

Ocala,FL

Summary

Seasoned professional with 11 years' experience in administrative and operational roles, seeking an Administration Assistant position. Skilled in managing communication, ensuring compliance, and streamlining office operations to support efficiency and customer service excellence. Expertise in collaboration, multitasking, and maintaining confidentiality, with a strong background in law enforcement coordination and crisis management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Delivery

Walmart Inc.
05.2024 - 11.2024
  • Delivered packages to customers promptly, ensuring timely and efficient service.
  • Provided excellent customer service, addressing inquiries and resolving issues to enhance customer satisfaction.

Duty Officer

Florida Fish and Wildlife Conservation Commission
04.2023 - 12.2023
  • Managed communication flow, accurately documenting incoming information and assigning case numbers to facilitate efficient law enforcement response.
  • Enhanced customer service delivery by promptly addressing inquiries and resolving issues via phone, email, and chat, ensuring accuracy in guest information.
  • Contributed to operational efficiency and compliance through the creation of detailed progress reports and the coordination of interdepartmental project completion within strict deadlines.

Assistant Store Manager

Family Dollar
10.2022 - 04.2023
  • Provided comprehensive customer support through various communication channels, resulting in enhanced customer satisfaction.
  • Coordinated with law enforcement and emergency services to ensure public safety and effective incident response.
  • Maintained strong organizational skills and attention to detail while managing multiple tasks in a fast-paced environment.
  • Screen applicants
  • Screen applicants and conducted interviews

Investigation Specialist II

Florida Board of Accountancy
05.2015 - 04.2023
  • Reviewed and processed licensure reactivation applications, ensuring adherence to continuing education requirements.
  • Managed and organized complaint files, systematically compiling data on complaints and their outcomes.
  • Conducted thorough investigations into allegations of both licensed and unlicensed accounting activities, preparing detailed reports for supervisory and legal review.
  • Analyzed and applied relevant laws, rules, and regulations to case work, suggesting procedural improvements and updating official documentation as necessary.
  • Fostered collaborative relationships with law enforcement and financial professionals to enhance investigative techniques and accuracy in forensic accounting.

Consumer Service Analyst
12.2013 - 05.2015
  • Analyzed financial records, computer databases, and various multimedia sources to identify inconsistencies and patterns in case facts, enhancing the integrity of investigative processes.
  • Prepared and presented comprehensive investigative reports for management and legal proceedings, ensuring meticulous documentation and adherence to procedural protocol.
  • Collaborated with legal authorities to secure necessary documentation and evidence, contributing to the thoroughness and success of legal inquiries and trials.

Office Clerk

Comfort Keepers
10.2012 - 12.2013
  • Streamlined office operations by maintaining schedules, waitlists, and patient documentation, ensuring efficient appointment coordination and patient registration processes.
  • Facilitated communication and information flow by managing mail, answering calls, and handling correspondence, contributing to the smooth operation of the office environment.

Education

Bachelor - Healthcare Administration

Southern New Hampshire University

Diploma - undefined

Santa Fe High School
06.2006

Skills

  • Ability to Collaborate, Communicate, Set Priorities, and Organize the Work in Order to Meet Deadlines, Ensuring Compliance With Established Processes, Policies, and Procedures
  • Ability to Communicate Tactfully and Efficiently, Both Orally and in Writing, in Order to Meet Program Objectives This May Include Preparing Reports in Various Formats and Presenting Data to Various Organizational Levels
  • Independently Utilizes Reference Sources Decision Making, and Empowering the Team to Collaborate and Resolve Problems Within a Complex System Environment
  • Knowledge of Policies and Procedures Associated With Operational Activities That Affect the Patient Flow, Patient Care, and the Revenue Process
  • Maintaining Confidentiality
  • Policy Enforcement
  • Crisis Management
  • Critical Thinking
  • Decision Making
  • Problem Solving
  • Conflict Resolution
  • Emergency Response
  • Time Management
  • Multitasking
  • Cross-Functional Collaboration
  • Organizational Skills
  • Customer Service
  • Effective Communication
  • Attention to Detail
  • Public Safety
  • Report Writing
  • Law Enforcement
  • Excellent Communication
  • Law Enforcement Collaboration
  • Teamwork and Collaboration
  • Skills: Organization
  • Communication
  • Microsoft Office Proficiency
  • Teamwork
  • Problem-Solving
  • Data Entry

Certification

  • CPR Certified, National CPR Foundation 2024
  • Public Safety Telecommunicator, Certifi None

Timeline

Delivery

Walmart Inc.
05.2024 - 11.2024

Duty Officer

Florida Fish and Wildlife Conservation Commission
04.2023 - 12.2023

Assistant Store Manager

Family Dollar
10.2022 - 04.2023

Investigation Specialist II

Florida Board of Accountancy
05.2015 - 04.2023

Consumer Service Analyst
12.2013 - 05.2015

Office Clerk

Comfort Keepers
10.2012 - 12.2013

Diploma - undefined

Santa Fe High School

Bachelor - Healthcare Administration

Southern New Hampshire University

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