Courtney Dodson
Summary
Personable, service-oriented and driven, I am here to bring exceptional experience to this position. My time as a manager has led me to be not only incredibly organized, a problem-solver, and notably efficient, but able to build an engaged team. I can manage simultaneous tasks and accomplish business goals all while maintaining lasting relationships with customers and team members. My excellent time management abilities and resourceful approach allows me to maintain consistency and adapt to new situations and challenges. I can remain cool under pressure and address business needs in a rapid and timely matter. Ready to bring 10 years of relevant work experience to your team!
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Northwest Allied Physicians (Medical Center)
01.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed, approximately 20 incoming calls, emails, and faxes per day.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
Retail Banker II
Woodforest National Bank
03.2018 - 12.2018
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Assistant Store Manager
Bed Bath And Beyond
05.2017 - 03.2018
- Managed and lead over 75 people
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Walked through store areas every morning to identify and proactively resolve issues negatively impacting operations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Deli Manager
09.2008 - 02.2017
- Managed and lead 10-15 people
- Set schedules for staff by planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associated materials on a every day basis.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Orchestrated positive customer experiences by overseeing every area of retail operations.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environment
Education
Bachelor of Science - Holistic Health/Nutrition
American College of Healthcare Sciences
Portland, OR05.2024
High School Diploma -
Palo Verde High School
Tucson, AZ05.2009
Skills
- Strong Communication and Interpersonal Skills
- Productive and Energetic
- Organized and Prompt
- Customer focused
- Able to Work Independently
- Time Management
- Health and Safety Programs
- Advising Department Managers
Certification
- Certificate in Holistic Nutrition Consulting, American College of Healthcare Sciences - 2020
Timeline
Front Office Receptionist
Northwest Allied Physicians (Medical Center)
01.2023 - Current
Retail Banker II
Woodforest National Bank
03.2018 - 12.2018
Assistant Store Manager
Bed Bath And Beyond
05.2017 - 03.2018
Deli Manager
09.2008 - 02.2017
Bachelor of Science - Holistic Health/Nutrition
American College of Healthcare Sciences
High School Diploma -
Palo Verde High School
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