Courtney Doherty
Loxahatchee,FL
Summary
Dynamic professional with a proven track record at Spine and Orthopedic Specialists, showcasing adaptability and a commitment to excellence. Excelled in patient coordination, enhancing customer satisfaction, and streamlining administrative processes. Demonstrates strong multitasking abilities and teamwork, ensuring high-quality service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Clinic Liaison
Spine and Orthopedic Specialists
08.2017 - Current
- Applied administrative knowledge and courtesy to explain services to patient
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Lifeguard
North Palm Beach Country Club
01.2015 - 08.2017
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Upheld hygiene standards in pool and surrounding area.
- Entered water immediately to pull struggling swimmers to safety.
Lifeguard
Rapids Water Park
04.2011 - 04.2014
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Scanned main areas to monitor for any safety risks.
- Entered water immediately to pull struggling swimmers to safety.
Education
No Degree - Nursing
South University
West Palm Beach, FLHigh School Diploma -
Seminole Ridge High School
Loxahatchee, FL 05-2014
Skills
- Adaptability and flexibility
- Multitasking Abilities
- Time management
- Organized and detail oriented
- Decision-making
- Teamwork
- Professional demeanor
- Punctual and hardworking
Timeline
Clinic Liaison
Spine and Orthopedic Specialists
08.2017 - Current
Lifeguard
North Palm Beach Country Club
01.2015 - 08.2017
Lifeguard
Rapids Water Park
04.2011 - 04.2014
No Degree - Nursing
South University
High School Diploma -
Seminole Ridge High School
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