Courtney Doolin-Lusk
Marysville
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Dedicated food manufacturing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Senior Manager, Quality & Regulatory
Northwest Naturals LLC
01.2024 - 02.2025
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Mentored junior staff members for skill development and career progression within the organization.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Food Safety Manager
Northwest Naturals LLC
10.2013 - 01.2024
- Increased employee awareness on food safety practices by conducting regular training sessions and workshops.
- Managed vendor relationships effectively, evaluating their performance based on predefined criteria related to food safety standards.
- Increased company-wide commitment to food safety culture by fostering an environment that prioritized open dialogue around improvements and challenges faced in this area.
- Cultivated and maintained customer-focused mindset that acknowledged importance and value of food safety for customers.
- Identified non-conforming food products and led decision-making process for disposition based on risk to food safety and quality.
- Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
- Mandated compliance to regulatory, customer and corporate standards and led and participated in food safety audits.
- Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
- Ensured proper documentation of all activities related to food safety management systems, facilitating smooth audits from external regulatory bodies as needed.
- Optimized operational efficiency by reviewing current procedures and implementing changes where necessary for improved food safety results.
- Fostered a culture of continuous improvement by encouraging employees to actively participate in identifying potential gaps or areas for enhancement in existing food safety processes.
- Conducted root cause analysis for any identified non-conformance events, leading to effective implementation of preventive action plans in future operations.
- Collaborated closely with senior leadership to establish organizational food safety goals, aligning resources and efforts effectively towards these objectives.
- Enhanced food safety measures by implementing comprehensive risk assessments and mitigation strategies.
- Collaborated with cross-functional teams to develop new product formulations that met stringent safety criteria without compromising taste or quality.
- Maintained up-to-date knowledge on food safety regulations and best practices, ensuring continuous compliance within the organization.
- Achieved a high level of customer satisfaction by addressing concerns promptly and providing accurate information regarding product quality and safety measures in place.
- Monitored industry trends and emerging technologies relevant to food safety, keeping the organization at the forefront of best practices and innovation.
- Streamlined audit processes by creating detailed checklists for inspections, leading to consistent evaluations across the board.
- Conducted regular facility inspections to identify potential hazards, resulting in swift implementation of corrective measures.
- Provided timely updates on key performance indicators related to food safety, enabling data-driven decision-making within the organization.
- Demonstrated knowledge of industry best practices regarding labeling and packaging.
Food Safety Supervisor
Northwest Naturals LLC
04.2007 - 10.2013
- Led development, training and maintenance of plant quality and food safety programs that enhanced the food safety and quality measures.
- Facilitated communication between various departments regarding food safety and quality matters, creating an environment conducive to collaboration and problem solving.
- Achieved significant improvements in pest control measures through close collaboration with external vendors specializing in integrated pest management solutions.
- Ensured compliance with local, state, and federal regulations by conducting regular inspections and audits.
- Identified root causes of safety incidents through thorough investigations, implementing corrective actions to prevent future occurrences.
- Served as a trusted advisor to executive leadership on matters pertaining to food safety and qulality, providing strategic insights that informed critical business decisions.
- Earned certification in identity preserved foods (organic, kosher, halal) and understood safety requirements across spectrum of food types.
- Formulated comprehensive reports for senior leadership outlining key findings from inspections, audits, and incident investigations.
- Managed cross-functional teams to develop strategies for mitigating risks in supply chain processes related to food safety concerns.
- Played a critical role in securing certifications from regulatory bodies, showcasing the organization''s commitment to food safety excellence.
- Optimized employee performance within food safety roles by establishing clear expectations, providing ongoing feedback, and offering opportunities for professional growth.
- Developed and maintained a strong food safety culture within the organization, promoting awareness and responsibility among employees.
- Identified non-conforming food products and led decision-making process for disposition based on risk to food safety and quality.
- Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
- Cultivated and maintained customer-focused mindset that acknowledged importance and value of food safety for customers.
- Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
- Audited internal activities and conducted thorough inspections.
- Developed and delivered training on quality assurance procedures and production operations.
- Stayed up to date on current and proposed changes to FDA and GFSI standards and maintained all internal SOPs, training documentation and records.
- Tasted or smelled product samples to evaluate whether flavors met specifications or to select samples with specific characteristics.
- Completed basic and in-depth tests of juice concentrate and blended products to check chemical structure and compliance with regulations.
- Evaluated recipe proposals to assess plans and identify ingredient issues.
Education
Bachelor of Science - Cellular And Molecular Biology And Microbiology
University of Washington
Seattle, WA06-2004
Skills
- Collaborative Strategic Planning
- Process Improvement Oversight
- Cross-Functional Team Collaboration
- Issue Diagnosis and Resolution
- Data-Informed Decision Making
- Comprehensive Documentation Skills
- Professional Growth Facilitation
- ERP Implementation and Management
- Regulatory Compliance
- Supply Chain Management
- Internal and External Auditing
- Extensive Kosher, Halal, Organic, and TTB Certification Knowledge
Accomplishments
- Developed and implemented an SQF program within one year, achieving and maintaining a score of 95 or higher annually since 2016.
- Key team member in the successful implementation of the company’s first ERP system in 2008, continuing to contribute to all subsequent system upgrades.
- Supervised quality control processes, consistently reducing customer complaints to an average of fewer than ten per year.
- Recognized for excellence in Organic program documentation, leading to selection for participation in an official USDA NOP training video.
Certification
- HACCP
- PCQI
- Aseptic processing
- Food Defense Coordinator
- Crisis Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureTimeline
Senior Manager, Quality & Regulatory
Northwest Naturals LLC
01.2024 - 02.2025
Food Safety Manager
Northwest Naturals LLC
10.2013 - 01.2024
Food Safety Supervisor
Northwest Naturals LLC
04.2007 - 10.2013
- HACCP
- PCQI
- Aseptic processing
- Food Defense Coordinator
- Crisis Management
Bachelor of Science - Cellular And Molecular Biology And Microbiology
University of Washington