Courtney Doose
Ithaca
Summary
Dynamic customer service professional with a proven track record at Dataflow, Inc., excelling in resolving inquiries and enhancing customer satisfaction. Skilled in CRM software and active listening, I implemented process improvements that streamlined operations, contributing to increased retention and loyalty. Adept at training teams and fostering a collaborative environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dataflow, Inc
09.2024 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Managed over 15 calls per day, maintaining quality service standards.
- Trained team members on best practices and system navigation.
- Developed and implemented process improvements to streamline operations.
- Utilized CRM software to track interactions and manage customer accounts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisting in print production to alleviate large amounts of orders.
- Keeping record of sales in daily cash reports and weekly deposits.
On Demand Cashier/CSR, Sales
Target
06.2023 - Current
- Processed cash and credit transactions efficiently, ensuring accurate financial exchanges.
- Maintained organized checkout areas, promoting a clean and welcoming environment.
- Trained new cashiers on register operations and customer service best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped over 50 customers per day complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Social Media Manager/Marketing Associate
SHOP (Students Helping Oz Peers)
08.2022 - 12.2022
- Developed and executed social media strategies to increase brand awareness across platforms.
- Managed content calendars, ensuring timely delivery of posts and promotions.
- Analyzed engagement metrics to refine social media campaigns for improved performance.
- Collaborated with cross-functional teams to align marketing efforts with business objectives.
- Created visually appealing graphics using design tools for impactful social media posts.
- Managed multiple social media platforms, ensuring a consistent brand voice and message. Increased the organizations outreach to students by 10%
- Tabled at events to promote the message of the organization and to answer questions
- Assisted students who visited the organization find things they were looking for and assisted with inventory.
Apparel Associate
Walmart
02.2019 - 07.2019
- Assisted customers in selecting apparel, enhancing overall shopping experience.
- Maintained organized displays and merchandise, ensuring visual appeal and accessibility.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management. Increased loss prevention by 15%
- Delivered exceptional customer service by addressing inquiries, resolving issues, and building rapport with clientele.
- Collaborated with team members to replenish stock and manage inventory levels effectively.
Education
Bachelor of Arts - Illustration
SUNY Oswego
Oswego, NY05-2023
Associate of Arts - Fine Arts
Corning Community College
Corning, NY05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Product knowledge
- Order processing
- Digital illustration
- 2D design
- Visual storytelling
- Adobe Suite
- Microsoft Office Suite
Timeline
Customer Service Representative
Dataflow, Inc
09.2024 - Current
On Demand Cashier/CSR, Sales
Target
06.2023 - Current
Social Media Manager/Marketing Associate
SHOP (Students Helping Oz Peers)
08.2022 - 12.2022
Apparel Associate
Walmart
02.2019 - 07.2019
Bachelor of Arts - Illustration
SUNY Oswego
Associate of Arts - Fine Arts
Corning Community College
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