Courtney Douglas
San Tan Valley,AZ
Summary
Accomplished Registered Nurse Case Manager with 1+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in Hospice settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs. Before becoming an Registered Nurse-BSN, I have 14 + years experience as a LVN/LPN, I have worked in all areas of nursing: Behavioral, Corrections, Alzheimer's/Dementia units, Home Health, and Hospice.
Overview
16
16
years of professional experience
Work History
Registered Nurse Case Manager
Avida Hospice
Peoria, AZ
05.2021 - Current
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Educated family members and caregivers on patient care instructions.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Registered Nurse Case Manager
Ark Hospice And Palliative Care
Phoenix, AZ
10.2019 - Current
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Licensed Practical Nurse
Donnell & Jones LLC
Peoria, AZ
08.2010 - 10.2019
- Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
- Managed caseloads of 20-100 clients, providing education, treatments, IV therapy, venipuncture and wound care.
- Strong leader for nursing personnel assigned to the unit/shift.
- Traveled to various Facilities and quickly adapted to their policies and procedures to complete my shifts in a timely manner.
- I have worked for the following companies through this registry: Maricopa County Sheriff's Department, Chandler Post acute Rehab, Arizona State Veteran's Home, and Biometric studies.
Assistant Clinical Director
Heritage Lane Behavioral Assisted Living
Mesa, AZ
03.2018 - 08.2018
- Supervised a staff 15 certified Caregivers.
- Developed and implemented new nursing protocols designed to improve patient outcomes while minimizing medical errors.
- Investigated and reported all incidents per hospital policies.
- Answered questions and addressed concerns from employees within a 24-hour time frame via email, phone and in person.
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Licensed Practical Nurse
Ridgecrest Healthcare
Phoenix, AZ
09.2016 - 03.2018
- Charge nurse on a Dementia /Alzheimer unit. Oversaw average of 27 patients per shift.
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Performed lab tests and communicated results.
- Developed and implemented nursing care plans.
- Closely collaborated with management team to make necessary improvements and satisfy resident needs.
- Completed all daily living tasks to enhance the quality of life of elderly patients.
- Took and recorded patients' temperature, pulse and blood pressure.
- Managed team of medical support personnel.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Licensed Practical Nurse
Loving Care Home Health
Phoenix, AZ
05.2014 - 12.2015
- Extensive experience working in homes with disabled children and adults.
- Provided all daily living tasks to enhance quality of life for young adults.
- Ensured safety and well-being of patients.
- Transported patients to and from different departments.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Assisted patients with bathing, dressing, hygiene and grooming.
- Administered all Medications via G-tube
Licensed Practical Nurse
Banner Psychiatric Center
Scottsdale, AZ
01.2012 - 11.2012
- Documented patient information obtained from interviews.
- Closely monitored acute conditions.
- Performed lab tests and communicated results.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Responded to Code Red pages and followed through on disposition of patients.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
- Took and recorded patients' temperature, pulse and blood pressure.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Ensured safety and well-being of patients.
- Performed vitals/glucose testing and assisted in administering injections and urinalysis.
Licensed Practical Nurse
Pinal County Sheriff's Office
Florence, AZ
10.2008 - 09.2011
- Strong leader for nursing personnel assigned to the unit/shift.
- Took and recorded patients' temperature, pulse and blood pressure.
- Assessed patients and documented their medical histories.
- Closely monitored acute conditions.
- Ensured HIPAA compliance.
- Assisted doctors with surgeries and non-invasive procedures.
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
- Followed infection control procedures.
- Responded to various codes and provided inmates with the appropriate care needed.
- Performed CPR on numerous occasions.
Education
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ11.2020
Associate of Arts - Nursing
NorthWest College
Riverside, CA08.2007
GED -
Whittier Adult School
Whittier, CA2003
Skills
CPR and Child CPR Training 2021
Background in supervision and management
Team leadership
Extremely organized
Skilled in various EMR systems, Microsoft WORD, EXCEL, and POWER POINT
Strong clinical judgment
Physical assessments
Seasoned in medical clinical procedures
Palliative care awareness
Acute care expertise
High level of autonomy
Hospice philosophy
References
Upon Request
Timeline
Registered Nurse Case Manager
Avida Hospice
05.2021 - Current
Registered Nurse Case Manager
Ark Hospice And Palliative Care
10.2019 - Current
Assistant Clinical Director
Heritage Lane Behavioral Assisted Living
03.2018 - 08.2018
Licensed Practical Nurse
Ridgecrest Healthcare
09.2016 - 03.2018
Licensed Practical Nurse
Loving Care Home Health
05.2014 - 12.2015
Licensed Practical Nurse
Banner Psychiatric Center
01.2012 - 11.2012
Licensed Practical Nurse
Donnell & Jones LLC
08.2010 - 10.2019
Licensed Practical Nurse
Pinal County Sheriff's Office
10.2008 - 09.2011
Bachelor of Science - Nursing
University of Phoenix
Associate of Arts - Nursing
NorthWest College
GED -
Whittier Adult School
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