Alexis Allen
Slidell,LA
Summary
Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
OCHSNER HEALTH CARE
SLIDELL, LA
11.2016 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third-party payers.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
Patient Service Representative
Branch Direct Health
Mandeville, LA
05.2015 - 11.2016
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service by answering patient questions and addressing concerns.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
Bank Teller
Bank Of Louisiana
Slidell, LA
12.2013 - 04.2015
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Education
Certificate of Completion - Cosmetology
Paul Mitchell Cosmetology School
Slidell, LA12-2013
High School Diploma -
Salmen High School
Slidell, LA05-2012
Skills
- Registration management
- Patient check-in
- Patient identity verification
- Admitting coordination
- Complaint processing
- Reliability
- Scheduling appointments
- Recording histories
- Detail Oriented
- Patient Advocacy
- Billing Procedures
- Time management abilities
- Service Coordination
- Patient admitting
- Patient interviewing
- Multi-line Phones
Timeline
Patient Access Representative
OCHSNER HEALTH CARE
11.2016 - Current
Patient Service Representative
Branch Direct Health
05.2015 - 11.2016
Bank Teller
Bank Of Louisiana
12.2013 - 04.2015
Certificate of Completion - Cosmetology
Paul Mitchell Cosmetology School
High School Diploma -
Salmen High School
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