Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Hobbies and Interests
Accomplishments
Certification
References
Timeline
Generic

Courtney Duffy

Coatesville,UNITED STATES

Summary

Hello, I am Courtney Duffy and I am a dedicated emergency medical assistant with a proven track record of providing superior assistance to medical personnel for the last eight years. Experienced in providing administrative support to health care facilities and performing tasks such as maintaining patient records, updating patient accounts, and handling all patient and facility correspondence. Bringing forth excellent customer service skills and an understanding of the medical industry and important medical terminology. I am enrolled at Southern New Hampshire University for Healthcare Administration with concentration in HIM. I have been excelling at my coursework with a 3.9 GPA and a member of the National Society of Leadership and Success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Firefighter/Paramedic

Westwood Fire Company
Coatesville
12.2018 - Current
  • Trained continuously to maintain required physical fitness for demanding work.
  • Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
  • Coordinated with other first responders during multi-agency responses.
  • Informed and educated local community members about fire prevention and safety.
  • Prepared detailed reports concerning all activities at emergency scenes.
  • Evaluated incident scenes for possible victims requiring medical attention or evacuation assistance.
  • Performed fire prevention and fire suppression duties as needed
  • Worked collaboratively with my team members to best serve the public
  • Recorded data and filed detailed incident reports
  • Provided emergency rescue on multiple occasions
  • Effectively communicated with co-workers, civilians, and officials to ensure the safety of all people involved or near an incident.
  • Communicated effectively with crew members while performing tasks under stressful conditions.

Senior Sales Consultant

Pure Romance
Coatesville
07.2018 - Current
  • Attracted and retained customers at a high rate
  • Increased client base by researching competitive advantage while targeting prospective client needs
  • Demonstrated success planning and presenting solutions
  • Identified and developed new referral sources
  • Designed and implemented systems to measure sales and marketing effectiveness that helped eliminate ineffectiveness and boosted productivity
  • Developed systems that streamline sales processes, yielding large increases in productivity
  • Utilized the customer relationship management system to track sales activities
  • Brought forth a motivated and energetic attitude
  • Worked to ensure successful project execution according to established objectives, timelines, and costs.
  • Motivated sales staff to exceed sales targets by boosting morale with team-building activities and encouraging friendly competition.
  • Supported leadership with development of marketing and sales plans by providing sales data and sharing customer insights.
  • Created monthly reports summarizing sales performance metrics such as revenue, volume, margin.
  • Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.

Paramedic

Penn State Health
Reading
06.2019 - 06.2021
  • Communicated with patients and families
  • Maintained proficiency in advanced life support skills through continuing education classes and workshops.
  • Remained level-headed and proactive during emergency situations.
  • Documented activities related to patient care and billing
  • Performed assessment, triage, and treatment utilizing guidelines.
  • Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
  • Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
  • Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
  • Assessed emergency situations and prioritized medical care for patients.

Lead Front Desk Coordinator

Brandywine GI Associates
West Grove, PA
06.2016 - 12.2019
  • Greeted and welcomed guests upon arrival, providing excellent customer service.
  • Provided administrative support to other departments, such as scheduling appointments, preparing documents, and filing paperwork.
  • Managed the front desk operations including answering phone calls and emails, responding to inquiries, and managing reservations.
  • Performed data entry tasks related to front desk operations such as tracking attendance records, updating information in databases, and entering invoices into accounting system.
  • Processed payments from customers using cash registers or point-of-sale systems.
  • Maintained a neat and tidy reception area at all times; ensured that it was presentable for visitors and clients.
  • Educated patients about their conditions and medications prescribed.
  • Collaborated with other healthcare professionals to coordinate optimal patient care plans.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Reconciled daily cash receipts with total deposits on bank statement.

Office Assistant

McCormick Karate Academy
Oxford
02.2015 - 06.2016
  • Served as a friendly, hardworking, and punctual employee
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Managed a variety of internal communications
  • Exhibited strong listening skills and worked to comply with all company efforts
  • Utilized excellent transcription skills to record meeting details and initiatives
  • Brought forth excellent time management and multitasking skills
  • Exhibited strong managerial traits, and the ability to serve as an effective leader.
  • Answered phone calls and welcomed visitors to office.
  • Maintained an organized filing system of paper documents and electronic files.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Education

Paramedic -

Good Fellowship Ambulance Training Institute
07.2018

Paramedic -

Good Fellowship Ambulance Training Institute
07.2018

Interior Firegither -

Chester County Department of Emergency Services
11.2016

Some College (No Degree) - Health Administration

Southern New Hampshire University

Skills

  • Mathematics
  • Computer and Internet Skills
  • Microsoft Office
  • Mac OS
  • Manage and implement Social Media campaigns
  • Emergency Response
  • Community Education
  • Public Assistance and Support
  • Incident Safety
  • Patient Care Documentation
  • Hazardous Materials Handling
  • Life Support Services
  • EMS Expertise
  • Advanced Pre-Hospital Emergency Care
  • Crisis Communications
  • Emergency Management
  • Life and Property Protection
  • Medical Response
  • Emergency Preparedness
  • Patient Safety
  • Order Processing
  • Inventory Control
  • Payment Processing
  • Upselling
  • Product Sales

Extracurricular Activities

Girl Scouts of Eastern Pennsylvania, Oxford, PA, 09/2005, 07/2016, Teach new girl scouts the importance of self respect, and respect for the community. I also helped organize multiple community events on a small scale and a large scale basis to perform community outreach. I would help organize and fulfill events for girls to make new friends and help anyone in need, as well as be an active member in my community.

Hobbies and Interests

I enjoy being an active firefighter in my community as well as, snowboarding, remodeling and re-purposing furniture, custom design and spending time with family.

Accomplishments

  • National Society of Leadership and Success- 2024
  • Clinical Excellence Award- Westwood Fire Company- 2022
  • Clinical Excellence Award- Westwood Fire Company- 2023
  • Clinical Excellence Award- Chester County EMS Council- 2022

Certification

  • PA DOH Paramedic- Certification number: 212342
  • National Registry EMT-P- Certification number: M5063593
  • Advanced Cardiac Life Support
  • Pediatric Advanced Life Support
  • Hazardous Materials Operations
  • NIMS 100, 200, 700, 800
  • Emergency Vehicle Operations
  • Pro-board Firefighter
  • Pro-board Hazmat Operations

References

Renee Cherwinski - Coworker - 610-955-5672

Justin Carro - Coworker - 610-314-8048

Sierra Bell- Friend- 484-402-8878

Timeline

Paramedic

Penn State Health
06.2019 - 06.2021

Firefighter/Paramedic

Westwood Fire Company
12.2018 - Current

Senior Sales Consultant

Pure Romance
07.2018 - Current

Lead Front Desk Coordinator

Brandywine GI Associates
06.2016 - 12.2019

Office Assistant

McCormick Karate Academy
02.2015 - 06.2016

Paramedic -

Good Fellowship Ambulance Training Institute

Paramedic -

Good Fellowship Ambulance Training Institute

Interior Firegither -

Chester County Department of Emergency Services

Some College (No Degree) - Health Administration

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Courtney Duffy