Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Courtney Earhart

Anchorage,AK

Summary

I am proudly Alaskan born and raised. I have extensive experience in fast-paced retail and customer service environments. I enjoy getting to know people, and making their day that much better by solving their problems. I am a huge team player, and love a good challenge!

Overview

12
12
years of professional experience

Work History

Customer Service

Girl Scouts of Alaska
Anchorage, AK
09.2022 - 11.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.

Receptionist

Alaska Sales And Service
Anchorage, Alaska
06.2021 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered telephones and emails..
  • Took payments from clients.

Pawn Broker

Cash America
Anchorage, Alaska
07.2019 - 02.2020
  • Answered inquiries and provided information to customers.
  • Distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
  • Account Creation.

Server

Olive Garden
Anchorage, AK
06.2018 - 06.2019
  • Assist guests in selecting specific wine, beer, and specialty drinks
  • Consistently up sell all appetizers, entrees, and desserts to ensure sales and customer satisfaction
  • Responsible for routine stocking and cleanliness.

Sale Representative

GCI
Anchorage, AK
07.2014 - 06.2018
  • Use computer applications such as, word processing, order placement, time card entry, and trouble ticket entry
  • Complete forms in accordance with company procedures
  • Educate customers on electronics such as, cellphone, internet, tablets, and home phones
  • Operate office equipment such as, fax machines, copiers, and landlines.

Call Center Representative

Alaska Communications
Anchorage, AK
08.2012 - 07.2014
  • Answer telephones in a timely and efficient manner
  • Operate electronic mail systems and coordinate the flow of information
  • Handled all billing, troubleshooting, and account set ups

Member Ship / Electronics Representative

Sams Club
Anchorage, AK
11.2011 - 08.2012
  • Greet members or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents
  • Managed all electronic inventory

Education

High School Diploma -

East High School Achievments

Skills

  • Customer Relationship Management
  • Call control skills
  • Data Entry
  • Resolving issues
  • Problem-solving skills
  • Sales expertise

Accomplishments

GCI - 100% secret shopped 2015 & 2016

ACS - Employee of the month. Top Sales Person of the Month x3

Sams Club - Employee of the month. Rookie Associate of the year. Top Sales x2

Timeline

Customer Service

Girl Scouts of Alaska
09.2022 - 11.2023

Receptionist

Alaska Sales And Service
06.2021 - 05.2022

Pawn Broker

Cash America
07.2019 - 02.2020

Server

Olive Garden
06.2018 - 06.2019

Sale Representative

GCI
07.2014 - 06.2018

Call Center Representative

Alaska Communications
08.2012 - 07.2014

Member Ship / Electronics Representative

Sams Club
11.2011 - 08.2012

High School Diploma -

East High School Achievments

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Courtney Earhart