Courtney Eines

• Facilitated smooth transitions between different phases of the software development lifecycle by ensuring thorough handoffs and clear communication during UAT activities.
• Achieved timely project completion with well-organized test case prioritization based on risk assessment and impact analysis.
• Minimized risk of production failures by verifying fixes for identified defects before final implementation.

Responsible for scheduling and maintaining head count for the production floor of call center. Adding and removing schedules depending on need and client service. Responsible for forecasting the correct number of employees needed do to day to day demand

• Making and maintaining working schedules for employees, Assessing the needs of the contact center, Monitoring and maintain workflow of the contact center, training new employees, and practicing in on call rotation.

• Received and put away inventory and loaded boxes into the trucks for shipment.

• Entered data from cell phone devices and processed cell phones to be transferred to a new service provider.