COURTNEY Elmer
Mount Morris,IL
Summary
Dynamic Project Manager with a proven track record at PCI Pharma Services, excelling in project planning and client relationship management. Adept at coordinating cross-functional teams to ensure timely project completion while delivering exceptional customer service. Recognized for effectively managing multiple projects and enhancing operational efficiency through strategic oversight.
Overview
12
12
years of professional experience
Work History
Project Manager
PCI Pharma Services
Rockford, Illinois
01.2025 - Current
- Led project planning and execution across multiple departments.
- Coordinated cross-functional teams to ensure project alignment and timelines.
- Facilitated regular status meetings to communicate progress and address challenges.
- Managed multiple projects with competing deadlines simultaneously.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Associate Project Manager
PCI Pharma Services
01.2022 - 01.2025
- Developed and maintained project documentation for reliable records.
- Delivered a high level of service to clients to both maintain and extend the relationship for future business opportunities.
- Generated weekly and monthly status reports for helpful progress tracking.
- Partnered with project team members to identify and quickly address problems.
- Maintained a schedule for customers to see when their product would run in production.
- Set up shipments for the product to leave the facility and arrive at the correct destination.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
Sales Representative
Southern Glazers Wine & Spirits
06.2021 - 01.2022
- Establishes and services 71 off-premise liquor accounts in the assigned territory.
- Creates sales and revenue-generating presentations in new markets to improve the bottom line.
- Maximizes efficiency and time management by effectively planning and organizing client routes within the territory.
- Fosters relationships with customers to expand the customer base, and enhance loyalty and retention.
- Places orders and answers customer questions in person, through email, and over the phone to maximize customer service.
- Collaborates with retailers to strengthen product exposure with optimal locations, shelf positions, and signage.
Inside Sales Representative
Southern Glazers Wine & Spirits
07.2020 - 06.2021
- Educated customers on product features and technical details to highlight benefits
- Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote
- Maintained detailed account records and contact logs in Salesforce to facilitate sales process
- Exceeded daily customer call quota by measuring input against goal and holding self accountable
- Responded to over 80 customer inquiries per day, quickly and professionally to maintain customer satisfaction
- Cultivated and strengthened customer relationships to drive revenue growth.
Sales Representative
Southern Glazers Wine & Spirits
02.2020 - 06.2020
- Established and serviced 24 accounts in assigned territory
- Created sales and revenue-generating opportunities in new markets to improve bottom line
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Merchandiser
Southern Glazer's Wine and Spirits LLC
11.2018 - 02.2020
- Communicated and coordinated planogram execution with store management
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales
- Maximized potential for sales cycle success through effective promotion and product-display placement
- Created and implemented POS with chosen vendors
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Placed prices and descriptive signage to enhance displays and promote items
- Product demonstrations and presentations
- Consultative sales approach
- Dependable
- Organized and meticulous
- Excellent time management
- Key relationship management
- Exceptional customer service
- Driven
- Skills
Shift Manager
Sips & Sprinkles
05.2018 - 11.2018
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Provide friendly and efficient customer service
- Handle customer questions and complaints
- Prepare cash drawers and handle/count money
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Hired and trained new employees, including monitoring and review of individual performance.
Shift Manager
Dari Ripple
05.2013 - 10.2016
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments
- Generated reports to assess performance and make adjustments
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Documented receipts, employee hours and inventory movements
- Oversee 3-4 staff members during a shift
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education
Bachelors in Psychology -
Southern New Hampshire University
Hooksett, NH05.2018
Skills
- Excellent time management and organization
- Project planning and development
- Exceptional customer service
- Verbal and written communication
- Timely Project Completion
- Project management
- Client relationship management
Timeline
Project Manager
PCI Pharma Services
01.2025 - Current
Associate Project Manager
PCI Pharma Services
01.2022 - 01.2025
Sales Representative
Southern Glazers Wine & Spirits
06.2021 - 01.2022
Inside Sales Representative
Southern Glazers Wine & Spirits
07.2020 - 06.2021
Sales Representative
Southern Glazers Wine & Spirits
02.2020 - 06.2020
Merchandiser
Southern Glazer's Wine and Spirits LLC
11.2018 - 02.2020
Shift Manager
Sips & Sprinkles
05.2018 - 11.2018
Shift Manager
Dari Ripple
05.2013 - 10.2016
Bachelors in Psychology -
Southern New Hampshire University