Courtney Emmershy

• Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
• Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
• Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
• Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
• Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
• Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.
• Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Performed excellent service during 60k in revenue barista shifts. Extreme high volume mornings.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided coaching and mentoring to employees.

• Conferred with event staff at event site to coordinate details.
• Coordinated with participating vendors during event planning.
• Performed face-to-face meetings to finalize contract for services and event details.
• Corresponded with clients to answer questions and resolve issues.
• Enhanced client satisfaction by efficiently managing all wedding-related tasks and providing exceptional customer service.
• Provided support to brides and grooms leading up to their wedding day by answering questions and offering guidance on various aspects of the planning process.
• Assisted in the planning and coordination of weddings, ensuring every detail was executed to perfection.
• Coordinated transportation arrangements for guests, ensuring safe and efficient travel between venues on the wedding day.
• Supported lead coordinator in day-of responsibilities, ensuring a smooth flow of activities throughout the event.
• Developed and adhered to timelines to keep ceremony and reception running smoothly.
• Helped bridal couple select wedding decorations and floral arrangements, menus and music.

• Exceptional 5 course, fine dining experience service
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

•Coordinator for the United Way Foundation charity functions sponsored by Lawrys.