Courtney Faraci-Sapp

Business Office Coordinator/Business Office Supervisor

Baycare Home Care

01.2015 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Oversaw inventory management, optimizing stock levels, and reducing waste on medical supplies.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivated positive rapport with fellow employees to boost morale in the work environment.
Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
Worked numerous reports in a timely manner to process billing effectively
Resolved financial discrepancies and customer billing issues with timely attention.
Oversaw office inventory activities by ordering and stocking all supplies needed in the office
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Monitored front areas so that questions could be promptly addressed.
Provided backup to front desk and team assistant to step in to assist with various tasks daily.
Organized spaces, materials and catering for internal meetings.
Interceded between employees during arguments and diffused tense situations.
Developed internal processes and standards to minimize regulatory risks and liability.
Trained and mentored numerous new team members and current team members to fulfill various roles.
Facilitated virtual, in-person and blended learning sessions.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Developed and implemented successful onboarding program for other Business Office Coordinators and onboarding process for issuing laptops to field team members.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Cross-trained existing employees with in the office to maximize team agility and performance.
Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Improved employee satisfaction with timely and accurate payroll processing, addressing inquiries and resolving issues promptly.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Managed payroll data entry and processing for up to 52 employees.
Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
Maintained thorough documentation of all payroll-related transactions, ensuring a well-organized system for easy reference during audits or reviews.
Maintain team member files
Troubleshoot all IT issues with desktops, laptops, MIFIs, and printers