Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Courtney Farmer

Pikeville,Kentucky

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Guest Advisor

Petco
01.2023 - Current
  • Maintained up-to-date knowledge animals and animal care, enabling accurate information sharing with guests seeking recommendations.
  • Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
  • Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
  • Conducted regular inventory checks to maintain stock levels, ensuring availability of essential items for guests'' needs.
  • Developed strong rapport with guests through attentive listening skills and genuine care for their well-being during their shopping experience.
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.
  • Actively participated in team meetings to brainstorm ideas for improving the guest experience across all touchpoints within the establishment.
  • Cultivated an atmosphere of genuine hospitality and warmth, setting the stage for a welcoming and enjoyable shopping experience for all guests.
  • Utilized problem-solving skills when faced with challenging situations, finding effective solutions to guarantee guest satisfaction.
  • Trained new Guest Experience Specialists on company policies and procedures to ensure consistent quality of service.
  • Implemented loyalty program initiatives that boosted return visits and fostered long-lasting relationships with clientele.
  • Developed and maintained positive relationships with guests for satisfaction.

Illustrator

Publishing Advantage Group
01.2019 - 03.2024
  • Improved project efficiency by providing detailed sketches and revisions promptly based on client feedback.
  • Participated in brainstorming sessions to generate innovative ideas for new projects or campaigns.
  • Contributed to a positive work environment by consistently meeting deadlines and maintaining open lines of communication with colleagues.
  • Streamlined the creative process by utilizing various digital tools and software for illustration purposes.
  • Consistently produced high-quality artwork under tight deadlines, resulting in increased client retention rates.
  • Developed a strong brand identity for clients through the creation of unique and memorable illustrations.
  • Produced sketches and drafts to refine artwork before completion.
  • Used oil and acrylic paints, watercolors and digital media to create art pieces.
  • Utilized digital techniques to create and enhance artwork.
  • Worked with clients to understand desired outcomes and requirements.
  • Developed art and design concepts.

Mac Tier 1 Advisor

Apple (Kelly Services)
03.2021 - 01.2023
  • Developed lasting client relationships through empathetic communication and personalized solutions.
  • Promoted a positive work environment by fostering open communication channels and supporting team members in their professional growth.
  • Streamlined processes and increased efficiency with thorough documentation of support interactions.
  • Demonstrated excellent conflict resolution skills in handling difficult customer interactions, resulting in satisfied clients who continued their business relationship with the company.
  • Increased first contact resolution rates by taking ownership of problems until resolved or escalated appropriately.
  • Participated in ongoing professional development opportunities, staying current with industry best practices for customer support delivery.
  • Contributed to team success with consistent achievement of performance metrics and goals.
  • Provided exceptional service for clients through prompt response to inquiries and proactive problemsolving.
  • Managed challenging situations calmly and professionally to ensure positive outcomes for both the customer and the business.
  • Reduced call resolution times by utilizing effective troubleshooting techniques and tools during issue diagnosis process.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.

Assistant Store Manager

Dollar Tree
10.2018 - 01.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

Associate of Science - General Studies With Emphasis On Psychology

Penn Foster College
Scottsdale, AZ
05.2025

Nursing Degree -

American National University
Pikeville, Kentucky
04.2023

Associate in Applied Science (AAS) Degree in Nursing -

Big Sandy Community and Technical College
Prestonsburg, Kentucky
04.2021

High School Diploma -

Coeburn High School
Coeburn, Virginia
06.2011

Skills

  • Multitasking proficiency
  • Strong empathy
  • Guest satisfaction focus
  • Exceptional communication
  • Complaint Handling
  • Interpersonal Relations
  • Upselling strategies
  • Product Upselling
  • Deposit Preparation
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Computer Skills

Accomplishments

  • Certification in Customer Service (2011)
  • 18 Published Children's Books
  • Self-Owned Art Business
  • Two Books Reached No. 1 in their Category on Amazon
  • Gifted and Talented Member

Timeline

Guest Advisor

Petco
01.2023 - Current

Mac Tier 1 Advisor

Apple (Kelly Services)
03.2021 - 01.2023

Illustrator

Publishing Advantage Group
01.2019 - 03.2024

Assistant Store Manager

Dollar Tree
10.2018 - 01.2019

Associate of Science - General Studies With Emphasis On Psychology

Penn Foster College

Nursing Degree -

American National University

Associate in Applied Science (AAS) Degree in Nursing -

Big Sandy Community and Technical College

High School Diploma -

Coeburn High School

Similar Profiles

CREATE PROFILE
Courtney Farmer