Courtney Felbinger
Saint Augustine
Summary
Assistant Store Manager, performance-driven with an eye for detail and passion for organization. Joined the workforce at 15, working in food service (and management) for 5 years before transitioning into retail management. Through my prior experience, I gained a strong foundation in retail management and customer service and developed a fierce commitment to operational excellence and team collaboration. My goals within the workplace include enhancing customer experiences and driving store performance, a passion derived from time in my previous roles. My time in various management positions has helped me polish skills in task delegation, communication, and resource management. I maintain an eagerness to contribute to a mission that prioritizes community engagement, serves a greater purpose than individual, and puts forth consistent effort in ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Danzar
11.2024 - Current
- Manage/initiate outreach assignments to various surrounding businesses, including the mailing, emailing, and scheduling of events with different artistic programs
- Maintain a clean store through task delegation, inventory management, and consistent organization of moving items
- Utilize retail and shipping platforms; primarily Lightspeed and Ordercup
- Prioritize/streamline communication between staff and other management
- Use Microsoft Word, Excel, and Canva (as well as other applications) daily to design clear and useful resources for employee; including calendars, inventory lists, punchlists, and other tools
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Line Cook
St. Mary's Seafood and More
03.2024 - 11.2024
- Ensure compliance with food safety regulations as well as maintaining/exceeding restaurant standards within the kitchen
- Maintain a clean work environment, deep cleaning of surfaces and equipment weekly with coworker collaboration to ensure the kitchen adhered to health and safety standards
- Ensure the food preparations are complete for the next day as needed to ensure prioritization of daily operations
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Shift Lead
Tijuana Flats
08.2022 - 03.2024
- Ensure customer satisfaction through accurately taking and completing orders
- Maintain a clean restaurant and workspace through task delegation and team collaboration to keep the restaurant consistent in meeting food safety and health code
- Communicate and delegate tasks with/ amongst coworkers throughout shifts
- Manage cash drawers, ensure petty and deposits are correct at the beginning and end of each shift, and distribute cash tips between employees
- Trained and mentored new employees to maximize team performance, as well as created tasks lists to streamline processes and ensure efficiency
- Resolved customer complaints and issues and offered solutions, both financial or offer of remake, to maintain customer satisfaction.
Shift Lead
Your Pie
12.2020 - 08.2022
- Oversee daily operations and delegate daily tasks, as well as prepare and serve menu items accurately and timely
- Ensure cash drawer is accurately updated and balanced each shift, creating bank deposits as needed
- Maintain a focus on customer satisfaction from both myself and staff, checking off employees at the end of each shift
- Ensure kitchen cleanliness standards are upheld/exceeded throughout shift, and all employees complete their assigned tasks before the end of their respective shifts
- Trained new employees and communicated clearly the standards of the restaurant to streamline processes and ensure uniformity between staff
- Completed store opening and closing procedures, and maintained a balance of employee labor vs sales percentages throughout shift
Education
Bachelor of Science - Business Management
Western Governor's University
Salt Lake City, Utah10.2024
Associate of Arts - N/A
St. Johns River State College
St. Augustine, Florida01.2023
High School Diploma -
Allen D. Nease High School
Ponte Vedra, Florida05.2023
Skills
- AutoCAD Certification
- Inventor Certification
- American Heart Association Certification
- Excel
- Microsoft Word
- Organization
- Communication
- Multitasking
- Teamwork
- Cleanliness
- Time Management
- Customer Relationship Management
- Task Delegation
- Creation of Supplemental Work Materials
- Maintenance of Calendars/Scheduling Tools
Websites
Timeline
Assistant Store Manager
Danzar
11.2024 - Current
Line Cook
St. Mary's Seafood and More
03.2024 - 11.2024
Shift Lead
Tijuana Flats
08.2022 - 03.2024
Shift Lead
Your Pie
12.2020 - 08.2022
Bachelor of Science - Business Management
Western Governor's University
Associate of Arts - N/A
St. Johns River State College
High School Diploma -
Allen D. Nease High School
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