Courtney Felix
Pasadena,CA
Summary
Reliable and dynamic professional with comprehensive experience in coordinating schedules, documentation management, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, consistently demonstrating a reliable and organized approach to achieving goals.
Overview
6
6
years of professional experience
Work History
Administrative Office Assistant
Sycamores
Pasadena, CA
03.2026 - Current
- Managed daily office tasks, ensuring smooth operations and effective communication among staff.
- Maintained organized filing systems, enhancing document retrieval efficiency and accuracy.
- Collaborated with team members to streamline administrative procedures and improve workflow efficiency.
Scheduling Coordinator
Cortica
Los Angeles, CA
08.2023 - 03.2026
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
Office Administrator
GrandCare Home Health Services
Pasadena, CA
03.2022 - 08.2023
- Communicated with clients and caregivers to inform of schedule changes, cancellations, or additions.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Entered information into system to update status reports.
- Copied and faxed important information for patient and client records.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided reminder calls to clients prior to scheduled visits.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Administrative Assistant
MS Event Production
Los Angeles, CA
01.2020 - 03.2022
- Communicated with clients and caregivers to inform of schedule changes, cancellations, or additions.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Entered information into system to update status reports.
- Copied and faxed important information for patient and client records.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided reminder calls to clients prior to scheduled visits.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Education
Associate of Science - Business Management
Santa Monica College
Santa Monica, CA03-2017
Skills
- Proactive
- Multitasking and Time Management
- Self-Motivated
- Organized and Efficient
- Office Management
- High Technical Proficiency
- Creative Problem Solving
- Intrapersonal and Written Communication
- Data Entry
- Telephone Etiquette
- Calendar Coordination
- Strategic Planning
Timeline
Administrative Office Assistant
Sycamores
03.2026 - Current
Scheduling Coordinator
Cortica
08.2023 - 03.2026
Office Administrator
GrandCare Home Health Services
03.2022 - 08.2023
Administrative Assistant
MS Event Production
01.2020 - 03.2022
Associate of Science - Business Management
Santa Monica College