Courtney Felt
Cypress,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Smoothie Barista
Main Squeeze Juice Co.
09.2023 - Current
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Accurately operated cash register to process customer payments.
- Ensured compliance with local health department regulations by strictly adhering to cleanliness guidelines for food handling practices.
- Demonstrated expertise in operating various blending machines and equipment, maintaining optimal performance levels with regular cleaning and maintenance checks.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
- Brewed coffee and tea and changed out drink station syrups.
- Achieved consistently positive feedback from customers with attentive and friendly service.
- Promoted healthy lifestyle choices by educating customers on the nutritional benefits of different ingredients.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Provided personalized recommendations for smoothie options based on customer needs or dietary restrictions.
- Maintained, operated, set up and cleaned food preparation equipment.
Server
The Nest Diner
06.2023 - 09.2023
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Crew Member
McDonald's Restaurant
04.2022 - 08.2022
- Brewed coffee and tea and changed out drink station syrups.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Took orders, prepared meals, and collected payments.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Cleaned and maintained all areas of restaurant to promote clean image.
Ice Cream Server
Stedmen's
05.2021 - 08.2021
- Received consistently positive feedback from customers on quality of service provided, contributing to repeat business and loyalty.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Collaborated with team members to maintain smooth operations during high-volume periods.
Education
High School Diploma -
Cy-Fair High School
Cypress, TX05.2023
Skills
- Food Packaging and Labeling
- Cleaning and sanitation
- Inventory Rotation
- Training and Motivation
- Food Handler Certification
- POS Systems
- Coffee and Tea Service
- Drive-Thru Operations
- Problem-Solving
- Opening and closing procedures
- Managing Orders and Deliveries
- Smoothie preparation expertise
- Sanitation Practices
- Cash Drawer Management
- Supply Restocking
- Food and beverage preparation
Timeline
Smoothie Barista
Main Squeeze Juice Co.
09.2023 - Current
Server
The Nest Diner
06.2023 - 09.2023
Crew Member
McDonald's Restaurant
04.2022 - 08.2022
Ice Cream Server
Stedmen's
05.2021 - 08.2021
High School Diploma -
Cy-Fair High School
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