Courtney Findley

• My Job is to fulfill all services and needs in our warehouse whether it be stowing items into pods, training new hires as a learning ambassador/trainer, and Problem solving totes that need to be fixed through the whole building. I also was a Process Assistant and IOL hunter so i manged other AA's and tracked all loss/missing inventory through the building.
• Worked to create Excel Sheets for our daily logs of inventory and trailers that came into the building.
• Held classes cross- training AA's in stow, problem solve, and IOL.
• Achieved cost-savings by developing functional solutions to problems.
• Worked with cross-functional teams to achieve goals.
• Collaborated with others to discuss new opportunities.
• Modified existing software systems to enhance performance and add new features.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Loaded items onto pallets or into containers for shipment.
• Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
• Unloaded incoming freight with a manual pallet jack or dock leveler.
• Evaluated merchandise condition and accounted for items in system.
• Printed accurate labels and applied to boxes, crates and containers prior to shipment.
• Placed products on conveyors for final wrapping and shipment.
• Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
• Collaborated with stakeholders from different departments to design customized learning solutions that address specific business requirements.
• Recommended strategies for improving overall effectiveness of training programs.
• Supervised, evaluated or referred instructors to skill development classes.
• Coordinated recruitment and placement of training program participants.
• Participated in professional development activities such as conferences or seminars.

My role was to focus on what is best for each guest that comes into contact with our store whether it be at guest services, restocking or retrieving merchandise for a guest, or taking a transaction on the register.

• I focused on marketing techniques such as product sales, service sales, and customer complaints.
• Roles As A Service Advocate

1. To handle any guests' questions or concerns in a timely and consistent manner, and with a positive and reassuring attitude.

2. To facilitate a resolution without having to result in further leadership, and to always ensure the guests leave happy and wanting to shop there again.

3. To implement that and issue does not occur again, and to help create a solution and/or system that works and suggests products and services that can better meet our guests.

• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Invited guests to join loyalty programs and special promotions to stay connected.
• Arranged special accommodations for guests to enhance visitor experiences. For example, I had a regular bling guest that came in at random times to shop, but she needed assistance shopping around. Unfortunately, the work environment had people not as nice and understanding as me, and no one ever wanted to help her when she came in because it inconvenienced everyone, but not me! I ALWAYS helped her EVERYTIME she came in, and even exchanged numbers with her so she could call me to see if i would be working that day. I say this story to say kindness goes a long way anywhere your at.
• Took reservations from patrons by phone or online.
• Maintained a neat, clean, and organized front desk area at all times.

My role as a specialist retail sales associate was to advise customers and keep them in style! As a sales advisor, I am responsible for the best customer experience that contributes to the stores sales and profits. I always put customers first, offer assistance, and share the stores products and fashion.

• keeping a tidy sales floor/fitting room/stock room
• ring and complete transactions on the register.
• Registered and promoted for our guest to sign up for our online royalty rewards program, and drove sales through appealing visual displays
• Coached and mentored a team of 1 or more employees
• Was sent on an all paid expense by my job on a flight to North Carolina, in Raleigh, and got the chance to remodel their whole modern business clothing section all on my own.
• I was rewarded Most Improved and Most Outgoing

A Chick-Fil-A team member performs second mile service acts, and food preparation duties.

• Guest Service job duties consists of greeting customers, taking customer orders, and completing transactions on the cash register.
• Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Provided information about local attractions or activities that may be of interest to customers.
• Greeted and talked pleasantly with customers to promote positive image for business.
• Assembled and served meals according to specific guest requirements.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Worked with managers to report and resolve customer issues or concerns.
• Stocked and maintained dining tables to keep ample condiment offerings available to guests.
• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Bussed tables between courses, loading and unloading trays to expedite service.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Food preparation duties consists of cooking food, assembling sandwich's, completing food orders, and ALWAYS keeping a clean work area throughout your whole shift.
• Maintained safe food handling practices to prevent germ spread.
• Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Adhered to all health code regulations when handling food items or beverages.
• Cross-trained in other areas such as bussing tables or bartending if needed.
• Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
• Greeted customers and provided friendly customer service.

• Participated in chorus, for a total of 8 years, and made a lot of great memories, and sang at ,my high school graduation
• Participated in African American Studies, in my senior year of high school, and it really helped educate me on history and things happening today. I made a lot of great friends , one of them is my best friend today, and i also earned a chord when I graduated.
• I tried out for sports like track and volleyball
• Participated in the Tucker Tiger Dance Team throughout my middle and high school years.
• Participated in an art award show, and actually won 1st place, despite the fact i'm no artist!