Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Fitz-Ritson

Summary

IT professional with 3 years of experience in system implementation, infrastructure support, and project coordination. Skilled at aligning technical solutions with business needs, with a track record of driving efficiency and cost savings. Eager to grow in a role that values innovation and impact.

Overview

8
8
years of professional experience

Work History

Information Technology Field Engineer

Palm Beach County Water Utilities
07.2023 - Current
  • Analyzed infrastructure compatibility and implemented new systems across 14+ water plants.
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
  • Liaised with stakeholders and third-party contractors to ensure project alignment and updates.
  • Saved Palm Beach County over $500,000 through effective vendor management, resource allocation, and project planning that minimized unnecessary spending.
  • Partnered with internal engineers and external vendors to ensure equipment and software compatibility with legacy and modern systems.
  • Managed procurement, scheduling, and installation logistics for IT infrastructure projects, reducing average completion time by 25% .
  • Enhanced system functionality for increased efficiency through detailed analysis of user needs and software capabilities.

Senior Lead Technician

Best Buy Magnolia Custom Team
12.2019 - 07.2023
  • Led on-site A/V and network installations, including routers, projectors, and computing devices.
  • Supervised teams of up to 5 installers; delegated tasks, conducted training, and ensured quality.
  • Delivered customer-focused service with 98% average satisfaction score from daily reviews..
  • Communicated directly with clients to gather requirements and ensure successful implementations.

Senior On-Site Technician/Team Lead

Get Dry Inc.
12.2017 - 11.2019
  • Led disaster recovery projects to restore properties from water, mold, and smoke damage.
  • Performed detailed site inspections and damage assessments.
  • Managed job sites, delegated tasks, and handled customer interactions and documentation.
  • Completed both scheduled restoration and emergency response service calls.

Education

High School Diploma -

Boynton Beach High School
Boynton Beach, FL

Skills

  • Business & Systems Analysis
  • Stakeholder Engagement
  • Project Coordination
  • CRM Systems (Salesforce – In Progress)
  • SQL (Entry Level)
  • Google Cybersecurity (Certified)
  • Linux
  • PMP Certification (In Progress)

Timeline

Information Technology Field Engineer

Palm Beach County Water Utilities
07.2023 - Current

Senior Lead Technician

Best Buy Magnolia Custom Team
12.2019 - 07.2023

Senior On-Site Technician/Team Lead

Get Dry Inc.
12.2017 - 11.2019

High School Diploma -

Boynton Beach High School

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Courtney Fitz-Ritson