Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Fitzmaurice

Palos Heights,IL

Summary

Accomplished Business Banking Relationship Manager with a proven track record at U.S. Bank, enhancing client satisfaction and loyalty through expert portfolio management and exceptional teamwork. Skilled in loan structuring and fostering collaborative environments, I've significantly contributed to business growth and efficiency. My adaptability and strategic problem-solving have driven substantial revenue increases, positioning me as a key asset in commercial lending.

Overview

12
12
years of professional experience

Work History

Business Banking Relationship Manager

U.S. Bank
03.2022 - Current
  • Facilitated the onboarding process for new business accounts, ensuring a smooth transition from prospect to loyal client.
  • Increased cross-selling opportunities for additional bank products through consistent communication with clients.
  • Assisted clients in navigating complex regulatory requirements when applying for loans or other forms of financing.
  • Delivered top-notch customer service experiences that reinforced trust between the bank and its business customers.
  • Negotiated favorable terms for loans and lines of credit, optimizing client satisfaction and loyalty.
  • Established strong working relationships with internal departments, streamlining processes and enhancing overall efficiency in serving business banking clientele.
  • Strengthened client relationships by providing personalized financial solutions and expert advice.
  • Improved portfolio performance by monitoring risk factors and conducting periodic reviews.
  • Optimized revenue generation by identifying upsell opportunities within existing customer base using data-driven insights.
  • Conducted regular client meetings to discuss financial goals, review account performance, and address concerns or opportunities for improvement.
  • Enhanced customer retention rates through proactive relationship management strategies.
  • Provided training and mentorship to junior team members, contributing to their professional growth in the field of business banking.

Small Business Specialist

U.S. Bank
06.2020 - 03.2022
  • Acted as an advocate for the small business community through participation in local government initiatives or policy discussions related to economic development issues affecting the sector.
  • Collaborated with cross-functional teams to deliver exceptional customer service, addressing clients'' unique needs and challenges.
  • Enhanced small business growth through targeted marketing strategies and financial analysis.
  • Created and managed community events and customer promotions.
  • Facilitated workshops and seminars on best practices for small business management, supporting professional development among entrepreneurs.
  • Implemented innovative technology solutions to streamline daily operations and enhance overall performance.
  • Assisted clients in securing loans or funding from various sources by preparing comprehensive business plans and proposals.
  • Identified gaps in current product/service offerings within the marketplace recommending strategic improvements that would position clients'' businesses for long-term success.
  • Prospected for new business through networking, community outreach, and customer referral generation.

Small Business Banker

Bank of America
03.2016 - 06.2020
  • Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
  • Collaborated with underwriting teams to expedite loan approval processes, ensuring timely access to funds for small business clients.
  • Conducted thorough due diligence on prospective borrowers by analyzing their financial documents, collateral assessments, and risk profiles.
  • Assisted in the development of marketing strategies targeting potential small business customers within the community.

Assistant Branch Manager

TCF Bank
01.2013 - 01.2016
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Coached and developed branch staff by offering constructive feedback and training opportunities.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Implemented process improvements to increase productivity.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
  • Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Generated financial and operational reports to assist management with business strategy.

Education

High School Diploma -

Amos Alonzo Stagg High School
Palos Hills, IL
05.2010

Skills

  • Portfolio Management
  • Cash Flow Forecasting
  • Cross-Selling Products
  • Commercial Lending
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Adaptability and Flexibility
  • Relationship building and management

Timeline

Business Banking Relationship Manager

U.S. Bank
03.2022 - Current

Small Business Specialist

U.S. Bank
06.2020 - 03.2022

Small Business Banker

Bank of America
03.2016 - 06.2020

Assistant Branch Manager

TCF Bank
01.2013 - 01.2016

High School Diploma -

Amos Alonzo Stagg High School

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Courtney Fitzmaurice