Courtney Flowers
Burleson,Texas
Summary
Goal-oriented individual with a pleasant personality. A multitasking person willing to meet and exceed expectations. Always willing to learn new things to be better at the position. Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data entry, and scheduling.
Overview
9
9
years of professional experience
Work History
Business Development Manager
Camping World
Alvarado, TX
03.2021 - Current
- Reached out to potential customers via telephone, email and in-person inquiries.
- Collected data and performed customer needs analysis.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Kept meticulous client notes and updated account information in company databases.
- Created reports and presentations detailing business development activities.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Trained and mentored new sales representatives.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Implemented brand marketing and sales campaigns.
- Organized sales paperwork, presented proposals and finalized contracts.
- Responded to internet inquiries and phone calls in timely matter.
- Trained sales staff on company procedures and salesmanship.
- Updated company website with deals and product packages.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Carried out day-to-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Managed 9 people in my department
- Took and uploaded all inventory onto the website
- Answered central telephone system and directed calls accordingly
- Restocked supplies and submitted purchase orders to maintain stock levels
- Provided callers with address, directions, company website and related information
- Sorted, received and distributed mail correspondence between departments and personnel
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Corresponded with clients through email, telephone or postal mail
- Answered phone promptly and directed incoming calls to correct offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing and filing documents
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
Cashier Sales Associate
Camping World
Fort Worth, TX
07.2019 - 02.2021
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Interacted with 50+ customers and resolved customer complaints with friendly, service-oriented support
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Maintained customer satisfaction while handling product returns quickly and professionally
- Assisted customers by answering questions and fulfilling requests
- Used POS system to enter orders, process payments, and issue receipts
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked prices for customers and processed items sold by scanning barcodes
- Assisted customers with locating and choosing merchandise in any store department
Sales Associate
Bath & Body Works
Burleson, Texas
06.2019 - 07.2019
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Processed product returns and assisted customers with other selections
- Completed orders and organized product deliveries to meet customer timetables
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Kept front check out area clean and organized for efficient service
- Processed payments and returns with accuracy and efficiency
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Recommended accessories and complementary purchases to boost revenue
Receptionist
Jason Little Road Animal Clinic
Arlington, Texas
09.2018 - 01.2019
- Fielded phone calls from pet owners, answered questions and took messages that would be left for veterinarians on staff
- Schedule annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats
- Maintained the office and waiting room so that common areas were clean at all times
- Inputted data from pet records and office visits into the computer system using advantage
- Greeted pet parents with a warm smile and pleasantly asked them to sign in when arriving
- Resolved customer issues quickly and effectively to increase customer satisfaction ratings
- Kept reception area clean and neat to give visitors a positive impression of the company
- Input all documents into records management system
- Answered telephone inquiries from clients, vendors and the public
- Handled itinerary and appointment schedules.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
Office Assistant/ teacher
Lil Rascals childcare
Burleson, TX
08.2011 - 04.2014
- Answered phones
- Receive and enter payments from parents
- Greeted and made parents and kids feel welcomed
- Taught and cared for children of all ages
- Keep and maintain a neat and clean work environment
- Maintained a child-friendly environment with access to outdoor activities
- Communicated openly with children's parents about daily activities and behaviors
- Established a safe play environment for the children
- Designed monthly activity schedules
- Incorporated music and play into developmentally appropriate activities
- Built constructive and open relationships with families with forthright yet friendly communication
- Meticulously sanitized toys and play equipment
- Incorporated multiple types of teaching strategies into classroom
- Planned and implemented integrated lessons to meet national standards
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning
Assistant Director/ caregiver
Kids Kampus
Burleson, TX
03.2008 - 05.2011
- Answered phones
- Received and enter payments from parents
- Maintain a clean and neat work environment
- Greeted and made parents and kids welcomed
- Cared for children of all ages
- Meticulously sanitized toys and play equipment
- Established a safe play environment for the children
- Designed monthly activity schedules
- Communicated openly with children's parents about daily activities and behaviors
- Maintained child-friendly environment with access to outdoor activities
- Incorporated music and play into developmentally appropriate activities
- Engaged with children on an individual basis in a pleasant manner
- Administered medication and minor first aid to sick and injured students
- Offered parents detailed daily reports outlining all activities
- Mediated talks between parents and teachers regarding disciplinary concerns
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports
- Familiarized parents with center’s policies, regulations, fees and curriculum
- Trained and mentored new employees on industry practices and business operations
Education
Medical Administrative Assistant - Medical
Hill College
Cleburne, TX2010
High School Diploma -
Burleson High School
Burleson, TX2007
Skills
- Extremely organized
- Strong verbal communication
- Outgoing
- Customer Service
- Recordkeeping
- Greeting visitors
- Documentation and reporting
- Appointment setting
- Scheduling
- Restocking supplies
- Sorting and labeling
- Filing assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Manager
Camping World
03.2021 - Current
Cashier Sales Associate
Camping World
07.2019 - 02.2021
Sales Associate
Bath & Body Works
06.2019 - 07.2019
Receptionist
Jason Little Road Animal Clinic
09.2018 - 01.2019
Office Assistant/ teacher
Lil Rascals childcare
08.2011 - 04.2014
Assistant Director/ caregiver
Kids Kampus
03.2008 - 05.2011
Medical Administrative Assistant - Medical
Hill College
High School Diploma -
Burleson High School
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