Summary
Overview
Work History
Education
Skills
Certification
Projects
Volunteer Experience
Tagline
Affiliations
Timeline
Generic

Courtney Fortini

Denver,CO

Summary

Dynamic project manager specializing in workflow optimization, implementing scalable solutions, and cross-functional collaboration. Skilled in strategic planning and Salesforce analytics, with a strong ability to build stakeholder relationships, and drive results in fast-paced, high-growth environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Manager | PMO - Operations Department

ACUE
Denver, CO
08.2024 - 07.2025
  • Led cross-functional teams in a fast-paced SaaS environment, coordinating efforts across Product, Sales, Content, and Faculty Success teams to successfully launch eight unique Quick Study courses within one year.
  • Identified inefficiencies in the Quick Study course production process, and led the implementation of a redesigned workflow, doubling annual output from 4 to 8 courses by improving scalability and cross-team coordination.
  • Supported professional services delivery by using Salesforce data to identify bottlenecks in onboarding workflows and proposing scalable solutions, resulting in a 5% increase in course completion rates.
  • Led weekly backlog prioritization sessions with the PMO team to align on the Content and Product roadmap delivery, ensuring alignment with department capacity, and reducing delivery service delays by approximately 10%.
  • Managed project timelines, task ownership, and resource assignments across 10+ active projects using project management tools, Monday.com and Trello, ensuring on-time delivery and balanced team workloads.
  • Provided operational insights to the finance team by analyzing customer account health scorecard data, directly contributing to a strategic restructure of service pricing, and improved delivery planning.
  • Designed project plans and managed resource allocation for 15+ customer implementation, onboarding, and training projects at once, ensuring smooth service delivery in a rapidly growing EdTech company.
  • Tracked project progress, team utilization, and service delivery metrics through Salesforce dashboards and Excel-based trackers to support monthly performance reviews, and improve operational forecasting.

Senior Student Success Advisor

2U
Denver, CO
05.2019 - 05.2024
  • Redesigned student outreach process in EdTech SaaS environment by identifying workflow gaps and creating scalable process to address the workflow gaps.
  • Led creation of communication templates, touchpoint schedules, and intervention strategies, which improved response rates and increased retention.
  • Analyzed Salesforce reports and student feedback to identify barriers to program completion.
  • Implemented targeted adjustments in advising touchpoints and communication strategies based on data insights.
  • Delivered personalized advising support to diverse student population, receiving praise for responsiveness and effectiveness.
  • Assisted students in navigating academic, financial, and personal challenges through tailored guidance.
  • Enhanced advising approach by incorporating feedback to address individual student needs.
  • Fostered strong relationships with students, promoting a supportive educational environment.

Registered Dietitian

Eating Recovery Center
Denver, CO
05.2015 - 05.2019
  • Led multidisciplinary care teams to develop and implement personalized nutrition plans, ensuring alignment with patient treatment goals.

Education

MBA -

Colorado State University
Fort Collins, CO
12-2026

Human Nutrition -

Metro State University
Denver, CO
05.2014

Skills

  • Workflow optimization
  • Resource allocation
  • Process optimization
  • Procedure development
  • Strategic planning
  • Project management
  • AI productivity tools
  • Cross-functional collaboration
  • Relationship and stakeholder management
  • Salesforce
  • Microsoft Project
  • Trello

Certification

Professional Certificate in Project Management Principles and Practices, UC Irvine Division of Continuing Education

Project Management Professional (PMP)®, Project Management Institute – Expected January 2026

Projects

Student Onboarding Project, Revamped onboarding process, Led onboarding for over 500 students, developing and delivering training sessions on program expectations and timelines., Collaborated with cross-functional teams to ensure seamless onboarding processes, aligning stakeholders with organizational goals and timelines.

Volunteer Experience

  • Volunteer Board Member, Midtown @ Clear Creek, 2024-01-01, PRESENT
  • Executive Director of Mentoring Program, PMI Mile Hi Chapter, Lead the mentorship program for PMI's local chapter, overseeing all program operations with exceptional attention to detail to support professional development within the project management community.

Tagline

Big fan of good people

Affiliations

  • Executive Director of Mentoring Program PMI Mile Hi Chapter - Lead the mentorship program for PMI’s Mile Hi Chapter, overseeing end-to-end program operations to support professional development for project management professionals; manage mentor-mentee matching, communication strategy, and continuous improvement of the program experience.
  • Volunteer Board Member
    Midtown @ Clear Creek HOA | 2024–Present
    Contribute to strategic decision-making and community governance for a residential neighborhood, supporting initiatives related to community development, operations, and homeowner engagement.

Timeline

Project Manager | PMO - Operations Department

ACUE
08.2024 - 07.2025

Senior Student Success Advisor

2U
05.2019 - 05.2024

Registered Dietitian

Eating Recovery Center
05.2015 - 05.2019

MBA -

Colorado State University

Human Nutrition -

Metro State University

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