Courtney Fosco

Senior Retail Manager

Genesco

Albany

03.2002 - 06.2009

Oversaw daily store operations and ensured compliance with company policies.
Trained new staff on customer service standards and product knowledge.
Managed inventory levels and coordinated stock replenishment processes.
Handled customer inquiries and resolved issues efficiently and professionally.
Assisted in scheduling staff shifts to maintain optimal coverage.
Boosted company sales by developing and implementing strategic marketing approaches.
Monitored employee attendance records and took appropriate action when necessary.
Assessed store performance against established objectives on a regular basis using data analysis tools.
Ensured compliance with company policies and procedures related to safety, security, merchandising standards, cleanliness.
Resolved customer complaints professionally in a timely manner while exercising sound judgment.
Monitored stock levels and inventory management systems, ensuring product availability and customer satisfaction.
Implemented visual merchandising strategies to enhance product presentation.
Established performance standards that are aligned with organizational values while encouraging team collaboration.
Created weekly work schedules for employees according to business needs while adhering to labor laws regulations.
Evaluated job applicants during recruitment process based on qualifications needed for position being filled.
Provided leadership to subordinate personnel by setting goals, monitoring performance, providing feedback and guidance.
Served as role model by demonstrating professional conduct at all times both inside and outside the workplace.
Directed all aspects of daily operations including scheduling, hiring and termination processes, payroll administration and customer relations.
Monitored inventory, cash, and payroll processes to keep location running smoothly.
Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Supported retail associates to drive quality performance and experiences for guests.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Maintained store staff by recruiting, orienting and training employees.
Organized and updated schedules to optimize coverage for expected customer demands.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Implemented loss prevention strategies to minimize shrinkage and theft.
Resolved conflicts among staff, maintaining a harmonious workplace.
Met or exceeded fiscal sales goals, maximizing operating budgets.