Courtney Fountain-Carter
Fort Worth,Texas
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
Account Manager-Executive Assistant
The James Street Group
06.2021 - Current
- Coach new employees on administrative procedures, company policies, and performance standards
- Interact with vendors, contractors, and professional services personnel.
- Develop and update spreadsheets and databases for performance tracking.
- Handle confidential client correspondence and processed invoices using the Sugar Database.
- Coordinate travel arrangements including airfare, hotel, and ground transportation for clients.
- Streamline office operations through the implementation of efficient administrative processes.
- Gain customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Keep detailed records of daily activities through an online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions.
- Analyze business processes to identify cost savings and operational efficiencies.
- Support the financial director with special projects and additional job duties.
- Evaluate and negotiated contracts to procure favorable financial terms.
- Managing over 25 court-appointed trust accounts, with financial guidance in real estate and vehicle purchasing, medical expenses, coordinating travel, and education.
Customer Care Specialist
Navient Solutions
08.2020 - 06.2021
- Communicated effectively with claimants regarding account concerns.
- Cross-trained in various departments to assist with contracts and appeals.
- Reviewed, processed, and completed appeal requests for claimants and employers.
- Scheduled and evaluated appeal hearings, demonstrating exceptional conflict resolution skills.
- Verified the accuracy of accounts payable payments, resulting in a 10% reduction in payment errors and check reissues.
Recreation Coordinator
Chicago Park District
06.2011 - 08.2020
- Managed contracts and partnerships for recreation programs and events.
- Conducted needs assessments and evaluated recreational programs for community support.
- Monitored employee performance, implemented improvement plans, and resolved issues.
- Increased customer satisfaction and community participation through feedback and program adjustments.
- Oversaw monthly budget for activities for $15,000.00 annual business.
Education
B.S. - Recreational Management
Chicago State University
Chicago, IL05.2017
Skills
- Report Preparation and Analysis
- Account development
- Needs analysis
- Advertising
- Administrative oversight
- Portfolio management
Timeline
Account Manager-Executive Assistant
The James Street Group
06.2021 - Current
Customer Care Specialist
Navient Solutions
08.2020 - 06.2021
Recreation Coordinator
Chicago Park District
06.2011 - 08.2020
B.S. - Recreational Management
Chicago State University
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