Courtney Fox
Omaha,US
Summary
Results-driven IT Manager with over 26 years of extensive experience in IT management, specializing in EDI systems and Agile/Scrum methodologies through SAFe 5 practices. Certified Scrum Master skilled in backlog refinement and requirements gathering, with a proven track record of leading teams and managing complex projects. Expertise in facilitating cloud migrations using Azure DevOps, combined with a commitment to driving technological advancements. Focused on enhancing customer service through innovative solutions and strategic project management initiatives.
Overview
26
26
years of professional experience
Work History
IT MANAGER – EDI
Werner Enterprises
10.2022 - 06.2025
- Manage a team of six developers
- Liaison between Business Teams, EDI IT Team, and Internal/External Customers
- Maintain business relationship with EDI Cloud vendor
- Project Management responsibilities
- Scrum Master responsibilities
- Business Analyst responsibilities
- Analyze information provided by customers to ensure proper information is available for the EDI IT team to enable EDI setups
- Maintain project backlog and create stories for EDI IT team and Cloud Vendor
- Agile/Scrum Kan Ban project system using SAFe 5 practices
- Azure Dev Ops project management coordination and prioritization
- Work with key stakeholders to prioritize and assign projects
- Work closely with the IT Leadership to plan, prioritize, and schedule project backlog initiatives
- Facilitate multiple daily project standups
- Key resource during our Cloud migration over to a new Azure platform
- Customer Service for various technology programs for both Internal and External Customers
- Analyze customer reports to include QA/KPI metrics
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
EDI ANALYST 3
Werner Enterprises
05.2017 - 10.2022
- Supported team members with technical guidance and training on EDI tools, increasing overall departmental knowledge and capabilities.
- Conducted regular audits of EDI transactions to identify potential areas for improvement or inefficiencies that could be addressed.
- Collaborated with cross-functional teams to ensure seamless integration of new EDI systems and partners.
- Established strong relationships with trading partners to facilitate effective communication regarding EDI requirements and expectations.
- Managed multiple projects simultaneously, prioritizing deadlines and effectively allocating resources as needed.
OPERATIONS SUPERVISOR
Werner Enterprises Omaha
06.2011 - 05.2017
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Lead Input / Appt teams at corporate office and Mexico City office
- Maintain bonus program
- Mentor direct report supervisors
- Manage Trip Fix, EDI Corrections, Customer profile locations team
TRAINING/DEVELOPMENT MANAGER
Werner Enterprises Omaha
05.2009 - 07.2011
- Train new associates for Road Breakdown and Road Breakdown invoicing teams.
- Conduct department training
- Mentor associates
- While in this position, I continued with managing my existing teams.
OPERATIONS SUPERVISOR
Werner Enterprises Omaha
01.2006 - 01.2009
EDI CLERK
Werner Enterprises Omaha
01.1999 - 01.2006
Education
B.S. - Biology
University of Nebraska At Omaha
12.2006
Skills
- Agile Framework
- Certified Scrum Master
- SAFe 5Practices
- Azure DevOps
- EDI
- Project Management
- Business Analysis
- Cloud Migration
- MS Office
- PartnerLinQ
- AS400
- JIRA
- Team Leadership and Development
- Technical support oversight
- Project coordination
- Customer Service
- Operations Management
- Requirements Gathering and Analysis
- SaaS Product Owner
- Backlog Refinement
- Technical troubleshooting
Timeline
IT MANAGER – EDI
Werner Enterprises
10.2022 - 06.2025
EDI ANALYST 3
Werner Enterprises
05.2017 - 10.2022
OPERATIONS SUPERVISOR
Werner Enterprises Omaha
06.2011 - 05.2017
TRAINING/DEVELOPMENT MANAGER
Werner Enterprises Omaha
05.2009 - 07.2011
OPERATIONS SUPERVISOR
Werner Enterprises Omaha
01.2006 - 01.2009
EDI CLERK
Werner Enterprises Omaha
01.1999 - 01.2006
B.S. - Biology
University of Nebraska At Omaha
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