Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Frazier

New Port Richey

Summary

Dynamic customer service professional with experience at Lowe's Home Improvement, recognized for enhancing customer satisfaction through effective problem-solving and empathetic communication. Proven ability to maintain a clean environment and manage high-pressure situations, while training team members and ensuring accurate financial transactions. Skilled in documentation and patient care.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Lowes Home Improvment
03.2021 - 08.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Cashier Team Lead

McDonald's Restaurant
11.2019 - 10.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

Home Health Aide

DORS
02.2017 - 06.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Helped with wound care
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Improved patient well-being by providing compassionate and attentive personal care.

Education

GED -

Marchman Tech
New Port Richey, FL

Associate of Science - Medical Assisting

Rasmussen University
Odessa, FL
12-2025

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Vital signs monitoring
  • Housekeeping
  • Light housekeeping
  • Recording vital signs
  • Documentation
  • Patient transportation
  • Wound care
  • Medication organization

Timeline

Customer Service Cashier

Lowes Home Improvment
03.2021 - 08.2023

Cashier Team Lead

McDonald's Restaurant
11.2019 - 10.2021

Home Health Aide

DORS
02.2017 - 06.2018

GED -

Marchman Tech

Associate of Science - Medical Assisting

Rasmussen University

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