Courtney Fuehrer
Ogden,UT
Summary
Self-motivated and knowledgeable individual seeking a company who will allow me to develop my skills and provide a reliable, talented candidate to join their team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TODDLER LEAD GUIDE
GUIDEPOST MONTESSORI
01.2020 - 08.2022
- I worked with children in between the age group of six weeks to three years old
- I created lesson plans based on each child's needs developmentally and provided them daily
- I communicated with parents on each child's progress and keep them updated on their child's day
- I update our daily system with all information regarding each child that attends that day, providing information such as nap time and length, amount of food each child has ate, toileting/diapering etc
- I also input each lesson provided and the importance of each lesson, so parents understand each material
- I trained and mentored new employees that joined our work environment
- I properly cleaned and sanitized my classroom daily to ensure I complied with company standards.
MEMBER SERVICE REPRESENTATIVE
AMERICA FIRST CREDIT UNION
07.2018 - 09.2018
- I worked on members accounts helping them with their financial questions, as well as providing any services related to their debit and credit cards
- I assisted with payments on loans and other deficiencies
- I also helped members with any questions or concerns they had on their accounts including technical support on online systems
- If there was a service I was unable to provide support on, I reached out to upper management making sure to resolve every concern a member had
- I provided excellent customer service to each member ensuring their needs were met.
MEMBER SERVICE REPRESENTATIVE
TELEPERFORMANCE
06.2015 - 09.2017
- I provided excellent customer service to each member performing tasks on accounts and providing information on services provided through AT&T
- I eventually moved into a mentoring position helping other employees on the call floor
- I ordered and tracked customers equipment, I made personal changes on customers accounts when requested to, too ensure all accounts were safe and secure
- I evaluated each account ensuring the plan provided was the best plan for each customer and affordable, making changes to the plan as requested by the customer
- I also worked in the retention department helping retain customers, and providing assistance with changing plans to keep the customer with the company and satisfied with their experience.
Education
HIGH SCHOOL DIPLOMA -
TWO RIVERS HIGH SCHOOL
01.2014
Skills
- Problem solving
- Retention
- Sales
- Time management
- Leadership skills
- Communication skills
- Organization
- Decision-Making
- Critical thinking
- Conflict resolution
- Teamwork
- Goal setting
- Communication
- Team building
- Patience
- Effective problem solving
- Strong leadership
- Proficient in English
- Attention to Detail
- Problem-Solving
- Self-Directed
- Revenue Cycle Management
- Organizational abilities
- Anatomy and physiology
- HIPAA Compliance
- Knowledgeable in ICD-10-CM, CPT and HCPCS
- Documentation oversight
- Medical Terminology
- Medical Billing
Certification
- I am currently attending my local college for Medical Billing and Coding, with the end goal of receiving my CPC and CBP through AAPC.
Timeline
TODDLER LEAD GUIDE
GUIDEPOST MONTESSORI
01.2020 - 08.2022
MEMBER SERVICE REPRESENTATIVE
AMERICA FIRST CREDIT UNION
07.2018 - 09.2018
MEMBER SERVICE REPRESENTATIVE
TELEPERFORMANCE
06.2015 - 09.2017
HIGH SCHOOL DIPLOMA -
TWO RIVERS HIGH SCHOOL