Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Fullerton

Sellersville,PA

Summary

Experienced Account Executive and Customer Success Representative known for exceptional productivity and task efficiency. Specialize in relationship management, problem-solving, and product knowledge to ensure client satisfaction. Excel in communication, empathy, and adaptability, crucial for fostering positive customer experiences and building long-term relationships.

Overview

20
20
years of professional experience

Work History

Account Manager – Strategic Accounts, Channel Sales

Paychex
Rochester, NY, Remote
07.2022 - Current
  • Exceeded monthly sales quotas and retention goals, achieving 171% of yearly revenue target for fiscal year 2025.
  • Prospected new payroll clients within designated territories and brands.
  • Cultivated relationships with bankers, CPAs, and existing clients to generate leads.
  • Identified client pain points to support business needs and enhance satisfaction.
  • Facilitated onboarding processes and trained clients on platform usage.
  • Maintained communication with headquarters to ensure alignment with brand partnerships.
  • Attended trade shows to educate franchisees about Paychex services.
  • Collaborated with internal partners to promote ancillary products, increasing revenue streams.

Account Manager, Customer Success

Sommer Maid Creamery
Pipersville, PA
03.2015 - 07.2022
  • Increased business in Southeast by 25% through upselling and leveraging referrals.
  • Contacted current buyers to discuss new products and upsell orders.
  • Analyzed sales reports to identify buying patterns and growth opportunities.
  • Traveled to meet with clients, addressing needs and negotiating pricing.
  • Entered orders into system and coordinated logistics for merchandise delivery.
  • Sent credit applications and price lists to prospects, collaborating with accounting for approval.
  • Maintained daily call sheet in Excel to track buyer interactions.
  • Prepared PowerPoint presentations for potential client meetings.

Sales Associate, Weight Loss Counselor

Nutrisystem, Inc
Fort Washington, PA
07.2005 - 03.2015
  • Converted inbound informational calls into sales for weight loss food systems.
  • Managed over 100 daily inbound and outbound calls to achieve sales conversions.
  • Achieved monthly individual and team benchmarks consistently.
  • Ranked top in outbound sales and within top 10 for inbound monthly performance.
  • Provided mentorship by reviewing calls from sales representatives and offering constructive feedback.
  • Counseled clients on weight loss, motivation, and exercise to support personal goals.
  • Scheduled follow-up calls to assist clients with weight loss and enhance company retention.
  • Established online chats and maintained bulletin boards to monitor client progress.

Education

Bachelor of Science - Environmental Science, Concentration in Conservation and Natural Resources

Southern New Hampshire University
Manchester, NH
01.2018

Skills

  • Microsoft PowerPoint and Excel
  • Salesforce and Webex
  • Zoom proficiency
  • Critical thinking and problem-solving
  • Team collaboration
  • Multitasking skills
  • Customer service excellence
  • Client relationship management
  • Platform training
  • Customer retention strategies
  • Product upselling
  • Effective communication
  • Analytical thinking
  • After-sales communication
  • SaaS platforms

References

Available upon request

Timeline

Account Manager – Strategic Accounts, Channel Sales

Paychex
07.2022 - Current

Account Manager, Customer Success

Sommer Maid Creamery
03.2015 - 07.2022

Sales Associate, Weight Loss Counselor

Nutrisystem, Inc
07.2005 - 03.2015

Bachelor of Science - Environmental Science, Concentration in Conservation and Natural Resources

Southern New Hampshire University

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