Courtney Funk

In September of 2023, I was grateful to be offered the Manager position at the Beloit location. During this time, we rebranded the store, as well as held a grand opening and a re-grand opening. This time period allowed me to gain knowledge and insight at three other stores, work side by side with new employees, as well as different managers, experience high-volume days, and achieve a high level of fast-pass sales in a one-day period, as well as ongoing. I've also had the privilege to participate in multiple Veterans Day events, Teachers' Appreciation Days, holiday specials, unique/limited-time Tier 1 sales periods, and the Center Avenue food drive.

In this role, I have developed many critical skills, encouraging my growth. The tasks I have learned showcase my eagerness to expand my knowledge and can be broken down into a few categories to simplify my overall qualifications.

Current Manager responsibilities being upheld:

• Staffing, Scheduling, and Training

Hiring new employees/ onboarding, terminating when needed, creating Training Plans and training new hires, creating schedules, approve/deny time off, being on call for any issues, and filling in gaps when necessary. Taking disciplinary action/ writing staff up when rules are not followed.

• Ordering, Inventory, and Payroll.

Keeping track of chemical usage and creating the inventory/chemical order. Sending over Payroll information. Making sure these are sent within the time limits, and ensuring accuracy.

• Employee Growth and Motivation

Administering 30/60/90-day reviews, as well as evaluations. Providing positive feedback, constructive criticism, one-on-one time, offering mentorship and support, and providing supporting documents to set all employees up for success. Maintaining a positive work environment, open for communication. An environment designed for growth, while still upholding expectations.

• XPT, Sales, Membership Retention.

Setting expectations for being at XPTs, as well as touching base with every customer. Ensuring every interaction is the best one yet. Informing employees of achievable sales goals, both weekly, and monthly. Scenario training. Touching base after each customer interaction to improve sales pitch/success rate. Motivating employees to actively promote memberships. Daily call-backs for membership retention. Daily email replies, cancellations, opt-spot review call-backs, etc.

• Customer complaints, incident claims.

Dealing with customer complaints and de-escalating the situation. Knowing step by step what to do when an accident occurs and properly filling out accident claims. Having knowledge of how to use Qbox.

• Maintenance, Safety, Rebooting.

Knowing the normal operations and functions of equipment, the color, thickness, and usage of chemicals, typical noises, and what to watch for to ensure the wash is running at full potential. Keeping up with regular tunnel maintenance, and knowing how to use MaintainX when problems arise. Being aware of all safety protocols, PPE, etc. I have full knowledge of reboots, troubleshooting, and solutions to common issues.

During May 2022 to September 2023, I had the opportunity to be an Assistant Manager at Mr. Splash Car Wash. The time spent here has provided me with essential knowledge and skills to further myself in my career. Important tasks I have learned during this period include assisting the manager in daily operations, scheduling ,filling in shift gaps/finding coverage, tunnel operations, tunnel cleaning, regular maintenance, training new employees to correct standards, conducting 30/60/90-day employee reviews, ordering and tracking chemical usage, aiding in support for customer complaints, de-escalating conflict, resolving incident reports, payroll reports, etc.

Other skills acquired in this time frame may be listed below:

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Developed positive relationships with internal customers through effective communication techniques.
• Maintained positive working relationship with fellow staff and management.
• Ensured compliance with safety regulations and company policies.
• Maintained up-to-date knowledge of company products, membership plans, wash package knowledge, and pricing.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

I worked at Target Warehouse for a little over a year. At this job, I worked on two different conveyor lines. We would take boxes with all different kinds of inventory off a pallet, scan the label to verify accuracy of items, quantities and pricing, cut open the box, put the correct amount of items in the correct container, and label them accurately to go on the next conveyor. During this process, it was very fast-paced and detail-oriented. We had to maintain accurate inventory records through computerized systems on the other conveyor. Lots of physically demanding work, heavy lifting, and standing for long periods of time.

While working at MOD Pizza, I started in a lead position at the Machesney Park location and worked my way up to an Assistant Manager. I did have the amazing opportunity to open both the Machesney Park location and the Janesville location. I have also worked at the Fitchburg location, and quickly moved up to Assistant Manager at the Madison location. At MOD Pizza, I was in charge of scheduling and staffing, inventory orders and regular inventory counts, weekly deposits at the bank, leading and training new staff, multitasking by running three or more stations at once, manning a 450-degree stone oven, ensuring customer satisfaction, and working in fast-paced situations with a high level of stress (we had many $1,000-hour dinners). I also met my target projections for waste goals, sales goals, resulting in different bonuses.