Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Fuquay

Courtney Fuquay

Raleigh,NC

Summary

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Employment Program Manager

Goodwill Industries
Morrisville, NC
09.2023 - Current
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Developed strategies to maximize sales and profitability.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

RBT

Discovery, ABA
Southern Pines, NC
12.2022 - 09.2023
  • Provided In-home, clinic-based ABA therapy services to clients on the autism spectrum
  • Implemented ABA training to teach communication, social, and daily living skills
  • Followed all HIPAA laws and protocols for data collection Implemented evidence-based interventions, provided by my analysts, that improved each client's overall well-being
  • Built trusting relationships with clients and their families by providing a safe and supportive environment

Registered Behavior Technician

Hopebridge Autism Therapy Center
Phoenix, AZ
09.2020 - 09.2022
  • Provided positive reinforcement to help children develop self-management skills and build positive relationships with peers and adults
  • Documented progress and changes in data collection systems to track and evaluate progress
  • Implemented trained protocols to address crisis situations

Chanel Beauty Advisor

Saks Fifth Avenue Stores (SFA)
Phoenix, AZ
09.2018 - 05.2019
  • Provided one-on-one client- focused consultations.
  • Worked as a beauty professional to provide a high-end spa experience for clients, resulting in increased revenue.
  • Met high business goals by setting personal goals for myself
  • Provided makeup services to enhance a client’s experience and to demonstrate services
  • Demonstrated excellent product knowledge and customer service to build customer trust and loyalty
  • Managed a client book within the store's system with personalized notes Listened to every client and paired them with the products that met their needs

Dior Beauty Business Manager

Nordstrom
Scottsdale, AZ
05.2017 - 09.2019
  • Conducted market research and analyses to identify new business opportunities and trends
  • Analyzed customer data to identify buying trends, resulting in an improved product selection
  • Encouraged customers to try new products through personal recommendations.
  • Provided demonstrations of cosmetic products to potential buyers.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Accredited Clinique Consultant

Belk
Pineville, NC
12.2014 - 05.2017
  • Top sales person at the counter and in the top 3 in the department while I was there
  • Top 3 in the region for selling a product that was just released
  • Utilized sales techniques and strategies to build customer relationships and to close sales

Education

Bachelor of Arts - Sociology

University of North Carolina At Charlotte
Charlotte, NC
05-2014

Skills

  • Customer Service
  • Sales and Upselling
  • Employee Coaching
  • Customer Relationship Management (CRM)
  • Relationship Building

Timeline

Employment Program Manager

Goodwill Industries
09.2023 - Current

RBT

Discovery, ABA
12.2022 - 09.2023

Registered Behavior Technician

Hopebridge Autism Therapy Center
09.2020 - 09.2022

Chanel Beauty Advisor

Saks Fifth Avenue Stores (SFA)
09.2018 - 05.2019

Dior Beauty Business Manager

Nordstrom
05.2017 - 09.2019

Accredited Clinique Consultant

Belk
12.2014 - 05.2017

Bachelor of Arts - Sociology

University of North Carolina At Charlotte

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Courtney Fuquay