Courtney Garms
Restaurant Manager
Estherville,IA
I am very small and I have no money, so you can imagine the kind of stress that I am under.
John Mulaney
Summary
Enterprising Restaurant Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations.
Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
8
8
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Department Manager
McDonald's
Kewanee, IL
Oct.2014 - Dec.2021
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Approved regular payroll submissions for employees.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Communicated with managers of other departments to maintain transparency.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Devised processes to boost long-term business success and increase profit levels.
- Achieved financial objectives by preparing annual budgets, analyzing variances and initiating corrective actions.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Bartender/Server/Cook
THE BOILER ROOM
Kewanee, IL
02.2017 - 09.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hotel Receptionist \ Housekeeping
Brookstone Lodge & Suites
Emmetsburg, IA
04.2020 - 11.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
Doctor of Education - Clinical Psychology
2021.Nov - Current
- Continuing education in adolescent addiction therapy
MBA - Business Administration And Management
2021.Dec - Current
Skills
Recruiting and Hiring
Relationship building and management
Operations
Policy and procedure adherence
Business development and planning
Staff Development
Scheduling
Financial Management
Strategic planning
Order management
Sales expertise
Customer service
Staff Management
Additional Information
- Willing to commute/relocate
- Authorized to work in the US for any employer
Certification
ServSafe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Black Hawk College - MBA, Business Administration And Management
2021.Dec - Current
Black Hawk College - Doctor of Education, Clinical Psychology
2021.Nov - Current
Hotel Receptionist \ Housekeeping - Brookstone Lodge & Suites
04.2020 - 11.2020
Bartender/Server/Cook - THE BOILER ROOM
02.2017 - 09.2017
ServSafe
04-2015
Department Manager - McDonald's
Oct.2014 - Dec.2021