Courtney Garvelink
Hamilton,MI
Summary
Highly organized, detailed and goal oriented professional that demonstrates proficient knowledge of office administrative procedures and a strong background in customer and patient care, demonstrating ability to take accurate instructions and transform them into appropriate actions.
Overview
15
15
years of professional experience
Work History
Director of Operations
Big Lake Brewing
12.2021 - Current
- Create, and maintain weekly/monthly/annual business reports including the following: Labor costs/forecasting/scheduling, gift cards, house accounts, void/discounts, beer/liquor/wine/cider inventory and cash reconciliation.
- Sales forecasting, and planned budgets (quarterly/annually).
- Meets restaurant financial objectives by developing finances and monitoring COGs, labor, and general expenses.
- Oversee hiring practices for all incoming employees within the restaurant.
- Create, and promote retail events.
- Work with other internal teams on the creation of new products and ideas.
- Work with marketing teams to create content based on annual business plans, and/or expanding markets.
- Work closely within the community to promote our business and culture.
- Manage inventory levels for beer, liquor, merchandise, stocked goods, etc and order accordingly.
- Work with the General Manager, and Executive Chef on both short term, and long term efficiency fixes including new (if applicable) equipment installations, and/or updates to existing.
- Analytics for top selling brands (food/bev/merch) and promotion of products, or deprecation as needed.
- Learn, understand, and update POS systems as needed.
- Work with teams for creation of new processes where needed for any and all positions within the company.
- Hold weekly/monthly one on one meetings with management staff.
- Create, and maintain a shareholder mentality with key staff for the creation of new ideas and practices.
- Communicate relevant information to all staff, and owners with a focus on new products, new processes, and upcoming events.
- Oversee training programs for all staff.
- Practice safety standards and report any and all unsafe conditions.
- Update and enforce adherence of the employee handbook.
Licensed Massage Therapist
Self-employeed
06.2009 - 12.2021
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish massages.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
- Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
Nurse Technician
Holland Hospital
04.2018 - 06.2021
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Maintained a clean and safe environment for patients, performing regular room cleanings and adhering to infection control protocols.
- Reduced patient anxiety through skillful communication and active listening.
- Precepted and onboarded new staff and continued training education.
Education
No Degree - Nursing
Grand Rapids Community College
Grand Rapids, MIAssociate of Applied Science - Therapeutic Massage Therapy
Baker College
Muskegon, MI06.2009
Skills
- Team Leadership
- Organizational Skills
- Time Management
- Written and Verbal Communication
- Active Listening
- Problem Solving
Timeline
Director of Operations
Big Lake Brewing
12.2021 - Current
Nurse Technician
Holland Hospital
04.2018 - 06.2021
Licensed Massage Therapist
Self-employeed
06.2009 - 12.2021
No Degree - Nursing
Grand Rapids Community College
Associate of Applied Science - Therapeutic Massage Therapy
Baker College
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