Courtney Gaskins
Hopewell,VA
Summary
Skilled professional brings strong background in distribution and supply management. Identifies and resolves problems in advance to promote smooth operations. Quick learner with advanced skills in database and word processing software.
Overview
5
5
years of professional experience
Work History
Traffic/Shipping Clerk
Sam's Club
Prince George, Virginia
07.2023 - Current
- Learned and implemented a new software system.
- Helped set up and launch the go live for the warehouse.
- Coordinated with customers on delivery dates and times in order to meet customer requirements.
- Assisted in resolving any disputes between customers and carriers related to shipping costs or delivery timeframes.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Obtained required documentation to process shipments and support movement.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
Outbound Operations Manager
Covetrus
Colonial Heights, Virginia
02.2022 - 07.2023
- Resolved escalated customer issues in a timely manner while maintaining high levels of customer satisfaction.
- Collaborated with senior management to develop plans for new initiatives and projects related to outbound operations.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Analyzed customer feedback data to identify trends and opportunities for improvement.
- Analyzed data from outbound operations systems to identify areas of improvement in processes or procedures.
- Coordinated with other departments such as sales and marketing to ensure effective communication between teams.
- Provided training and support for new employees in order to ensure a smooth transition into the role.
- Implemented bar coding system to identify location and quantities of requested items.
Team Leader
Covetus
Colonial Heights, VA
10.2019 - 02.2022
- Trained three outbound managers before promoting
- Improved flow of work by 30% with continuous improvement project.
- Top 1% in process paths.
- Assumed leadership over 14 associates
- Led and motivated the team in order preparation, picking and packing, and ensuring deadlines were met
- Monitored team performance and provided feedback to management.
- Advised management of issues that affected the efficiency of operations
- Loaded and unloaded trucks, stocked and pulled orders.
- Championed the adoption of new technologies to improve team productivity and service delivery.
Education
Bachelor of Science - Computer Engineering
Colorado Technical University
Colorado Springs, CO06-2027
Skills
- Shipping and receiving
- Materials transportation
- Labeling accuracy
- Shipping procedures
- Workplace cleanliness
- Pallet building
- Loading and unloading
- Freight knowledge
- Safety and compliance
- Warehouse safety
- Stock control
- Order management
- Time management
- Great communication skills
- Problem solving
- Adaptability
- Critical thinking
Timeline
Traffic/Shipping Clerk
Sam's Club
07.2023 - Current
Outbound Operations Manager
Covetrus
02.2022 - 07.2023
Team Leader
Covetus
10.2019 - 02.2022
Bachelor of Science - Computer Engineering
Colorado Technical University