Courtney Gay
Palm Coast,FL
Summary
Customer-oriented leader with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational expertise.
Overview
9
9
years of professional experience
Work History
General Manager
Blaze Pizza, LLC
10.2018 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, and schedules.
- Familiar with POS, Sabrtooth, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Google Docs, Google Sheets, etc
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Blaze Pizza, LLC
05.2018 - 10.2018
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assistant Manager
Blaze Pizza, LLC
08.2017 - 05.2018
- Handled and resolved escalated customer complaints
- Identified breakdowns in performance or communication and implemented fixes
- Managed the daily operation of a 25-35 person customer service team
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Leader
Blaze Pizza, LLC
10.2016 - 08.2017
- Handled and resolved escalated customer complaints
- Identified breakdowns in performance or communication and implemented fixes
- Managed the daily operation of a 25-35 person customer service team
- Opened and closed the business and verified all financial transactions on a daily basis.
Trainer
Blaze Pizza, LLC
07.2016 - 10.2016
- Consulted with management to evaluate different goals and outcomes for training
- Filed training paperwork and kept record of all employee training material.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Team Member
Blaze Pizza, LLC
05.2015 - 07.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
Associates -
Florida State College
Jacksonville, FLBachelor's Degree - Business Management
Florida State College
Jacksonville, FLSkills
- Leadership and team building
- Operations Management
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and Development
- Customer Relationship Management
- Administrative Skills
- P&L Management
- Motivation
- Deadline-oriented
Timeline
General Manager
Blaze Pizza, LLC
10.2018 - Current
Assistant General Manager
Blaze Pizza, LLC
05.2018 - 10.2018
Assistant Manager
Blaze Pizza, LLC
08.2017 - 05.2018
Shift Leader
Blaze Pizza, LLC
10.2016 - 08.2017
Trainer
Blaze Pizza, LLC
07.2016 - 10.2016
Team Member
Blaze Pizza, LLC
05.2015 - 07.2016
Associates -
Florida State College
Bachelor's Degree - Business Management
Florida State College
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