Courtney Gaynor
Jacksonville,Florida
Summary
Energetic, results oriented professional seeking a position in a conducive environment to allow lateral growth in a desired career. Excellent organization, communication, and relationship building skills. Excels in computer efficiency and multi-tasking in fast paced environment. Articulate and friendly professional demeanor. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
8
8
years of professional experience
Work History
Customer Service Operations Lead
Ryder
07.2023 - Current
- Manage and Input Billing Data Daily for Drivers
- Re-Route and Re-Plan when stops are missed & Communicate via email or phone to Customers
- Check in and ensure Drivers have update their Apps accordingly
- Input Data into various trackers for weekly review
- Actively Route and Dispatch for 4 Locations
- Reported issues to higher management with great detail
Operations Manager
Container Port Group
05.2023 - 07.2023
- Supervised operations Drivers and kept Drivers compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Active Dispatching & Daily Planning for all Drivers
- Led hiring, onboarding and training of new Drivers to fulfill business requirements.
- Managed Quoting & Cold Calling needs for new Brokers
- Organized weekly meetings
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Afterhours Coordinator
AAA Facility Services
10.2022 - 05.2023
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Handled incoming and outgoing shipping and receiving activities.
Fleet Manager/ Customer Service Rep
Universal Logistics
12.2021 - 09.2022
- Accurately plan days for upwards of 15 Drivers
- Handled all inbound Emails & Phone calls
- Communicate ETA's & location of Drivers
- Update status of DO/ Work Orders
- Close loads outs
- Quote and Negotiate pricing for import and export loads
- Assign Containers/ Chassis' as needed
- Verify DOT and Driver compliance quarterly, and yearly
- Inspect equipment daily & perform yard checks
- Onboarded and trained CSR's to meet performance and service goals
- Led customer service projects to address and achieve key business objectives.
Service Dispatcher/Advisor and Coordinator
Zabatt Power Systems
10.2019 - 12.2021
- Handled Core and Strategic Account – JEA
- Communicate repairs in progress to get precise parts that needs ordering
- Answered phone calls and responded to customer emails.
- Performed daily billing to achieve maximum quota and exceed goals
- Handled Jacksonville Electrical Provider (JEA's) Generator Fleet of 479 Generators
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
Service Estimator
Southern States Toyota Lift
06.2019 - 10.2019
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Prepared material orders to complete projects on time and within budget.
- Reviewed and updated cost databases to maintain access to most current and accurate information on costs and prices.
- Prepared bids and proposals to submit to clients and secure new business.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Collaborated with Sale Associates and Service Department to obtain necessary information for preparing cost estimates.
Parts & Service Associate
Southern States Toyota Lift
07.2015 - 10.2019
- Created scheduling and communication to customers for routine maintenance
- Accurately plan days ahead for 16 technicians
- Gather unit information for accurate technician dispatch
- Answered inbound and made outbound calls, greeted all customers that entered office
- Communicate repairs in progress to get precise parts that needs ordering
- Performed daily billing to achieve maximum quota and exceed goals
- Ordered parts for customers, repair shops, and service departments for use in Forklift equipment
- Rearranged parts department to better serve changing trends and keep workspaces organized
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations
Education
Bachelor of Science - Business Management & Operations Management Degree
University of Phoenix
Tempe, AZ01.2024
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ10.2019
Skills
- Computer Efficiency - Conflict Resolution -
- Solid Work Ethic - Data Entry
- Professional Manner
- Detail Oriented
- Appointment Management
- Versatility
- Excellent Time Management
- Superb Customer Service
- Relationship Building
- Organization
- Able to Master New Skills Quickly
- Leadership
- Transition Coordination
- Business Planning
- Consulting
- Microsoft Office
- Regulatory Compliance
- Coordinate Schedules
- Strategic Planning
- Negotiation
- Project Coordination
- Schedule Management
- Contract Negotiation
Timeline
Customer Service Operations Lead
Ryder
07.2023 - Current
Operations Manager
Container Port Group
05.2023 - 07.2023
Afterhours Coordinator
AAA Facility Services
10.2022 - 05.2023
Fleet Manager/ Customer Service Rep
Universal Logistics
12.2021 - 09.2022
Service Dispatcher/Advisor and Coordinator
Zabatt Power Systems
10.2019 - 12.2021
Service Estimator
Southern States Toyota Lift
06.2019 - 10.2019
Parts & Service Associate
Southern States Toyota Lift
07.2015 - 10.2019
Bachelor of Science - Business Management & Operations Management Degree
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
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