COURTNEY GEORGE
Strategic People Partner| Business Driven HR Leader
Lake Elsinore,CA
Summary
Results-Oriented Strategic People Partner with 10+ years of progressive HR experience, focused on driving organizational transformation and talent strategies in fast-paced, high-growth environments. Proven ability to operate as a strategic thought partner to senior leaders, scaling operations and translating complexity into clear, bold people solutions. Expertise in leveraging People Analytics to interpret trends, drive data-backed decisions, and foster a high-performance, high-trust culture. Thrives in ambiguity and is motivated by a mission-driven, science-focused environment.
Overview
11
11
years of professional experience
Work History
Senior Human Resources Business Partner
Amazon
07.2021 - Current
- Embedded as a strategic People Business Partner to cross-functional leadership (Operations, Technical, and Support) to drive scalable, data-aligned people strategies, directly impacting business performance.
- Led a major talent retention initiative that leveraged people analytics to reduce employee turnover by 11% and boost engagement by 17% YoY, setting the standard for organizational health within the region.
- Spearheaded a $674k compliance and risk reduction initiative by designing and implementing a repeatable framework, acting as a key driver of change enablement across multiple high-volume facilities.
- Guided large-scale people programs, including DEI and culture transformation efforts, to cultivate a more inclusive and accountable high-performance environment.
Human Resources Business Partner
Amazon
08.2020 - 07.2021
- Architected and rolled out HR policies aimed at driving employee safety engagement and accountability in response to Covid-19, resulting in improved workplace culture
- Delivered expert guidance in employee relations and performance management, fostering a cohesive and dynamic team environment
- Conducted comprehensive training sessions on compliance and safety protocols, cultivating a knowledgeable and compliant workforce
- Collaborated closely with management in recruitment and onboarding initiatives, effectively fulfilling organizational talent requirements
Area Manager I and Area Manager II
Amazon
04.2017 - 04.2019
- Directed daily operations for 150+ associates in Amazon Fulfillment, leveraging performance metrics to meeting shifting customer demand.
- Spearheaded critical AFE (Amazon Fulfillment Engine) operations, ensuring seamless processes in packing, rebinding, and induction, while maintaining stringent quality compliance
- Strategically adjusted shift plans to align with fluctuating customer demand, leveraging performance metrics to exceed operational targets
- Led resource allocation planning and execution to enhance customer service efficiency during peak periods
- Engaged in data-driven analysis to dynamically adjust shift plans, optimizing staffing models to consistently meet customer demands during peak periods
- Provided leadership and coaching to a team of associates, driving process innovation that enhanced productivity and significantly lowered operational expenses
- Facilitated cross-departmental collaboration to swiftly resolve operational challenges, reinforcing service delivery while actively promoting a culture of safety and accountability
Process Assistant
Amazon
08.2014 - 04.2017
- Oversaw core Inbound operations, ensuring alignment with corporate operational standards and maximizing efficiency
- Leveraged advanced data entry systems to meticulously track inventory, process orders, and sustain precise stock levels, streamlining overall operations
- Led quality control inspections for both incoming and outgoing products, ensuring adherence to stringent quality standards and significantly reducing error rates
- Spearheaded initiatives to optimize team workflows, resulting in enhanced speed and accuracy in order fulfillment processes
- Supported the orientation and training of new team members, cultivating a positive and productive learning environment to bolster team effectiveness
- Engaged in ongoing evaluation and enhancement of operational processes through continuous feedback and strategic recommendations, promoting greater efficiency and effectiveness across teams
Education
Bachelor of Arts - Human Development
California State University
San Bernardino, CA03.2015
Skills
- HR Strategy & Business Partnership
- Organizational Design & Talent Planning
- Change Enablement & Culture Transformation
- People Analytics & Data-Driven Insights
- Leadership Coaching & Development
- High-Risk ER & Compliance Navigation
- DEI Strategy & Inclusion Programming
Timeline
Senior Human Resources Business Partner
Amazon
07.2021 - Current
Human Resources Business Partner
Amazon
08.2020 - 07.2021
Area Manager I and Area Manager II
Amazon
04.2017 - 04.2019
Process Assistant
Amazon
08.2014 - 04.2017
Bachelor of Arts - Human Development
California State University
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