Courtney Gerdes
Charlotte,NC
Summary
Resourceful Catering and Logistics Manager achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.
Overview
10
10
years of professional experience
Work History
Catering and Logistics Manager
Something Classic Catering
05.2023 - Current
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Handled catering scheduling, ordered food and planned events.
- Worked with chefs to plan menus according to client needs and budgets.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
Event Coordinator
The Olde Mecklenburg Brewery
12.2017 - 05.2023
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Created detailed timelines and budgets for events to meet all deadlines.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed detailed event reports, documenting all aspects of each event.
Assistant Front Desk Manager
Hilton Hotels Worldwide
10.2014 - 12.2017
- Responded to customer service inquiries, both in-person and by telephone.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Supervised front desk staff consisting of 10 employees.
- Provided resources for training new employees and ongoing training for current staff.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Assisted manager with guest check-in and check-out and provided customer service.
- Welcomed guests and focused on providing positive lodging experience.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended staff meetings and brought issues to attention of upper management.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Checked guests in out of hotel, made reservations, and processed payments.
Education
Associate of Arts - Administrative Assistance And Secretarial Science
Portland Community College
Portland, ORSkills
- Warehouse Operations
- Logistics Oversight
- Hospitality and accommodation
- Administrative Support
- Executive management support
- Clerical Support
Timeline
Catering and Logistics Manager
Something Classic Catering
05.2023 - Current
Event Coordinator
The Olde Mecklenburg Brewery
12.2017 - 05.2023
Assistant Front Desk Manager
Hilton Hotels Worldwide
10.2014 - 12.2017
Associate of Arts - Administrative Assistance And Secretarial Science
Portland Community College
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